Senior Data Analyst

6 days ago

London, Greater London, United Kingdom TN United Kingdom Full time

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Senior Data Analyst - Customer Experience, LondonClient:

Wise

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

adbd0defba0f

Job Views:

2

Posted:

28.03.2025

Expiry Date:

12.05.2025

Job Description:

Company Description

Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

Job Description

We're looking for a Senior Data Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that would support our fast-growing product through scaling and optimising the team.

As a Senior Analyst, you'll be driving our analytics efforts in our operations teams, who do everything from support our customers when they need help, to screening for criminal activity, to verifying customer identities at scale.

Most importantly, you'll collaborate closely with your operational leads, BI specialists, and team leads to turn your insights into real change for our customers and help drive our mission

About the Squad:

The support squad's mission - To deliver a customer support experience that minimises effort and scales globally. We believe this will help Wise get to mission zero.

You'll be responsible for:

  1. Owning all data and analytics assets within your domain, serving as the go-to expert for insights that drive informed decision-making.
  2. Developing and implementing KPI trees and target-setting frameworks in reporting pipelines to support product teams in achieving their goals.
  3. Conducting in-depth analysis of operational metrics, providing valuable insights into their impact on customers and business performance.
  4. Monitoring and optimising key strategic initiatives, identifying opportunities to improve efficiency, enhance operations, and drive better outcomes.
  5. Supporting operational leadership with critical insights to assess and strengthen the overall effectiveness of the customer support function.
  6. Collaborating with cross-functional teams to standardise real-time operational processes, drive continuous improvement, and ensure strategic alignment.

This role will give you the opportunity to:

  1. Be part of a positive change in the world. We're fixing a broken, greedy system, and putting people and businesses in control of their money.
  2. Create value from extensive datasets. We have millions of customers, a global set of payment infrastructure, and a complex product that customers can use in different ways. There is a tonne of value left to unlock from this data
  3. Influence the team's direction. Analysts at Wise enable data-driven decision making and have a large impact by helping their teams to decide what to work on.
  4. Learn from a global network of professionals. We have a large, diverse team of analysts, data scientists, and product managers that you will work with and learn from.

Qualifications

A bit about you:

  • You have 3+ years of experience in analytics.
  • You have advanced SQL skills.
  • You have a background working with operational team analytics including target setting and tracking performance metrics.
  • You have experience with building data pipelines.
  • You have experience working with Python/R.
  • You have experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate storytelling ability with data.

Some extra skills that are great (but not essential):

  • Prior experience in the Customer Experience or Customer Journey domains.

Additional Information

What do we offer:

  • Numerous great benefits in our London office.
  • 25 days Paid Annual holiday + 3 Me Days.
  • 15 Sick Days.
  • Work abroad for up to 90 days of the year.
  • 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable, and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit.

Keep up to date with life at Wise by following us on.

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