Broker Support

2 days ago

norwich england United Kingdom TN United Kingdom Full time

Social network you want to login/join with:

Client:

GB001 Marsh Ltd

Location:

Norwich

Job Category:

Other

EU work permit required:

Yes

Job Reference:

10044c5702e9

Job Views:

5

Posted:

11.03.2025

Expiry Date:

25.04.2025

Job Description:

Description:

We are seeking a talented individual to join our Construction team at Marsh. This is a hybrid role that requires working at least three days a week in the office.

The role: Broker Support – Marsh Specialty

As a key member of the team, you’ll provide support to both the Client Executive and Broker, and administrative support of the placement process – new business and renewals. This extends from client/intermediary/market onboarding, through to collection and distribution of premiums, as well as routine servicing of accounts.

This role demands an in-depth understanding of CE/Broker requirements, and clients within product lines and/or defined areas, in conjunction with technical knowledge.

We will rely on you to:

  • Ensure the loading of prospect details into MPower, and assist with pipeline monitoring and due diligence queries.
  • Help develop requests for, and monitor progress of, onboarding/due diligence of clients, intermediaries, and markets, as well as routine reactivation ahead of renewals when required.
  • Assist CEs and brokers in the setting up and management of the placement within the broking system.
  • Provide clear direction to Technical Servicing (PS/TS) through the Work Request Form (WRF).
  • Effectively manage/resolve queries, acting as the bridge between CE/Broker, PS, and clients/markets.
  • Ensure timely authorization of documentation, and distribution to markets/clients - debit notes, invoices, and evidence of cover.
  • Check to ensure all correspondence between Insurer(s) and client is retained on appropriate files, using both electronic and paper systems.
  • Identify trends and develop MI to maintain and improve business best practices.
  • Act as a link between TS and the practice to aid with query response and ensure awareness of the practice's position.

What you need to have:

  • Previous insurance administration experience ideally within a broker support/client management role, however this is not essential.
  • The will to process instructions whilst wanting to resolve backlog of queries.
  • Confident and articulate verbal and written communicator.
  • The range of specific tasks and depth of the role involvement will be guided by experience and seniority.

What makes you stand out:

  • Able to calmly process a large amount of work with accuracy.
  • Comfortable with technical and/or diverse instructions.
  • Previous track record of clearing successfully backlog of queries.
  • Previous track record of working with remote back-offices.

Why join our team:

  • We help you be your best through professional development opportunities, interesting work, and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process.

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