Senior Underwriting Operations Technician

4 days ago


London, Greater London, United Kingdom Massenhove Recruitment Limited Full time
Job Description

Senior Underwriting Operations Technician

Job Market: Underwriting / Operations

About the Role

Responsible for the delivery of all aspects of monitoring & enhancing Underwriting Operations services and performance to the Marine and Aviation underwriting teams.

Key Duties

  1. Reporting line responsibilities as defined by the Group Head of Operations.
  2. Oversight of the performance of Underwriting Operations Technicians reporting to you.
  3. Conducting end of year and mid-year performance reviews.
  4. Responsible for providing training to new joiners reporting to you.
  5. Monitoring of KPIs.
  6. Oversight of KPIs ensuring all tasks are completed within SLA.
  7. Daily monitoring of Underwriting Operations Dashboard making your direct reports aware of any missed SLAs and any upcoming SLAs to be resolved.
  8. Oversight of central mailbox.
  9. Assisting the Group Head of Operations with the delivery of the Underwriting Support Model, both in London and in the expansion to the overseas offices, including involvement in outsourcing, creation of procedure documents, and conducting training workshops to outsourced business partners.

Key Requirements

  1. Experience as an Underwriting Operations Assistant.

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and ensuring the right person is selected for the job based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

A copy of our D&I policy can be made available upon request.


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