Implementation Specialist

5 days ago

London, Greater London, United Kingdom Nordhealth Full time
Who are we?

Nordhealth's mission is to build software that improves the daily lives of healthcare professionals. We build software that empowers veterinary and therapy professionals to provide the best possible care experiences to their patients. Our products are used daily by over 50,000 professionals in clinics and hospitals across 30+ countries. We excel with 20+ years of experience in healthcare and veterinary software.

We understand that talent comes from everywhere and anywhere. The greater our diversity, the better the products we deliver. That's why we are a remote-first company, headquartered in Helsinki, Finland, with all 400+ employees working either remotely or from collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in our other markets too, especially in Europe and North America (more at our website nordhealth.com.)

About the role

We're now looking for a driven and team-oriented Implementation Specialist to join our UK Implementation Team to participate in new exciting customer projects Reporting directly to the Implementation Manager, your main goal is to take care of the onboarding process of new customers from start to finish. In this role, you will train and consult with our veterinary customers on the optimal use of our highly customizable software (this includes remote and in-person training), mainly in the UK but also international customers.

For this role, we will only consider applicants in the UK. This role is a fixed term role until May 2026. This is a unique opportunity to join our resourceful, empathetic and tenacious team and join us in our path of international growth

Your key responsibilities include:

  • Deliver online and onsite training to veterinary professionals

  • You will manage implementation projects from start to finish and customize the software to the veterinary customer's needs

  • Work closely with different members of clinics to advise on best practice Provet Cloud workflows

  • Collaborate with key stakeholders from universities to corporate accounts to build customized training and go-live strategies

  • You will manage multiple projects simultaneously as well as training a wide range of customers with different abilities

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in the veterinary industry. Maybe you've also worked in a fast growing, global SaaS company?

Our Implementers are high-level workflow experts who advise on how to make the clinical environment more efficient and create a better work-life balance for our veterinary professionals. Implementers manage multiple projects simultaneously and grow to become project management specialists.

In addition, we humbly request that you:

  • Have excellent customer service mentality

  • Have excellent verbal and written communication skills

  • Have a technical mindset and competence with a passion for training others

  • Have the aptitude to explain technical matters to non-technical people

  • Have the aptitude to learn new software quickly

  • Are a great problem solver

  • Have immaculate attention to detail and organization

  • Are willing to occasionally work in different time zones (for example the US time zones), as well as travel internationally

This position requires regular UK travel in order to deliver client projects, visiting locations to carry out end user training and engagement. Candidates must possess a valid UK driving license to be considered for this role.

What's in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment.

In addition, we offer:

  • The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare

  • Competitive compensation and benefits. The salary for this role ranges between £30 - 40k depending on your experience.

  • Learning and professional growth opportunities

    • The opportunity to work with talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now We'll fill the position as soon as we find the right person.

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