Senior Product Manager, Customer Returns

2 days ago

London England United Kingdom Amazon Full time
Senior Product Manager, Customer Returns

As a Senior Product Manager, Returns you will have end to end ownership of building innovative product solutions to improve the returns experience and provide seamless post-purchase product support. The work will include identifying such opportunities, defining and designing solutions (and their architecture), getting leadership buy-in, prioritization of resources, delivering the project in partnership with tech teams and measuring impact. This role, in particular, has a critical expansion charter into new geographies. The role holder requires working closely with stakeholders from IN/WW teams such as Country PMs, Operations, Machine Learning, Customer Support, etc. to innovate and deliver forward looking initiatives which while building a sustainable experience for our global customer base.


Key job responsibilities

  1. Lead the development of the consumer-focused product strategy and vision supported by internal and external analysis
  2. Define creative, high quality, multi-year product roadmaps based on team strategy and vision
  3. Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application
  4. Manage prioritization and trade-offs among customer experience and cost
  5. Create buy-in for the product vision both internally and with key external partners
  6. Work closely with engineering teams and program management to deliver products to market
  7. Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals

About the team

Returns team looks at all aspects of customer returns which are essential to deliver a great and sustainable end to end returns experience. This naturally lends the team to contribute not only to important metrics like NPS, but also business metrics like return rate, savings, increased platform sales resulting from improved experience.


Minimum Qualifications

  1. 5+ years of product or program management, product marketing, business development or technology experience
  2. Experience owning/driving roadmap strategy and definition
  3. Experience with end to end product delivery
  4. Experience with feature delivery and tradeoffs of a product
  5. Experience as a product manager or owner
  6. Experience working across functional teams and senior stakeholders

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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