Service Desk Specialist
7 days ago
Joining an international law firm, with a collaborative, forward-thinking environment, your role as IT Service Desk Specialist will be to take ownership of escalated tickets from the analysts, ensuring all incidents and requests are responded to within a set service level agreement.
Salary: up to £45,000
Location: Central London
Employment Type: Full-Time
Experience: Experience of working on a busy and demanding Service Desk supporting a large international customer base within a legal practice or professional business is highly desirable.
Key Responsibilities:- Provide 2nd line support, escalating problems to the senior team members, Technical Operations, and third-party suppliers as necessary.
- Ensure that not only your individual ticket queue is updated and maintained, but also proactively review open tickets for other team members to guarantee a timely response.
- Provide face-to-face support around the Firm with a professional approach and demeanour to assist with meetings and presentations for customers and their clients.
- Deployment and support of smartphones as well as exchanging/moving and rebuilding PCs and laptops.
- Experience of providing 2nd line support on a busy and demanding Service Desk supporting a large international customer base within a Legal Practice.
- Knowledge of ITIL processes with ideally a foundation qualification.
- Sound knowledge of supporting Microsoft Office applications, particularly Outlook and Word.
- Experience of supporting and troubleshooting mobile devices with an understanding of SCCM and Intune.
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Service Desk Specialist
7 days ago
London, Greater London, United Kingdom La Fosse Associates Full timeJoining an international law firm, with a collaborative, forward thinking environment, your role as IT Service Desk Specialist will be to take ownership of escalated tickets from the analysts, ensuring all incidents and requests are responded to within a set service level agreement. Service Desk Specialist Salary: up to £45,000 Location: Central London ...
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Service Desk Manager
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