Service Desk Specialist

7 days ago


London, Greater London, United Kingdom TN United Kingdom Full time

Joining an international law firm, with a collaborative, forward-thinking environment, your role as IT Service Desk Specialist will be to take ownership of escalated tickets from the analysts, ensuring all incidents and requests are responded to within a set service level agreement.

Salary: up to £45,000

Location: Central London

Employment Type: Full-Time

Experience: Experience of working on a busy and demanding Service Desk supporting a large international customer base within a legal practice or professional business is highly desirable.

Key Responsibilities:
  • Provide 2nd line support, escalating problems to the senior team members, Technical Operations, and third-party suppliers as necessary.
  • Ensure that not only your individual ticket queue is updated and maintained, but also proactively review open tickets for other team members to guarantee a timely response.
  • Provide face-to-face support around the Firm with a professional approach and demeanour to assist with meetings and presentations for customers and their clients.
  • Deployment and support of smartphones as well as exchanging/moving and rebuilding PCs and laptops.
Ideally you'll have:
  • Experience of providing 2nd line support on a busy and demanding Service Desk supporting a large international customer base within a Legal Practice.
  • Knowledge of ITIL processes with ideally a foundation qualification.
  • Sound knowledge of supporting Microsoft Office applications, particularly Outlook and Word.
  • Experience of supporting and troubleshooting mobile devices with an understanding of SCCM and Intune.
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