Operations Manager – Primary Care Services

6 days ago

Cardiff, Cardiff, United Kingdom Medi2data Full time
Operations Manager – Primary Care Services

Founded in 2017, Medi2Data powers access to consented and curated medical data through cutting-edge technology and specialist services. We streamline and digitise the secure exchange of medical information, supporting GP practices, Instructing parties, and patients. By addressing challenges on both the demand (Client Services) and supply (Primary Care Services) sides of the ecosystem, we enable faster, more efficient, and compliant medical data transactions. We are transforming how medical data is accessed and managed in the digital age.

This role operates across one of Medi2Data's three core divisions - Primary Care Services - delivering innovative, technology-driven solutions to GP practices. Our Primary Care Services division supports GP practices in streamlining medical reporting through eMR, our SaaS platform, and eMR+, our fully managed outsourced service—ensuring accuracy, security, and efficiency in producing electronic GDPR-compliant medical reports.

The Role

Reports To: Head of Operations

Banding: Band 3

Location & Term: Cardiff (Hybrid) | Full-time | Permanent

Job Overview:

The Operations Manager will be responsible for leading operational delivery within Medi2Data's Primary Care Services. This hands-on management role requires both strategic thinking and practical execution to ensure service excellence, team performance, and continuous improvement within your assigned division.

You will oversee day-to-day operations, manage team resources, and implement standardised processes while collaborating closely with the Head of Operations and cross-functional partners. This role is essential to maintaining operational efficiency, quality standards, and customer satisfaction as Medi2Data continues to scale.

Key Responsibilities:

  1. Drive operational excellence within your assigned division, ensuring consistent service delivery and quality
  2. Manage, coach and develop a team of operational staff, fostering a culture of accountability and continuous improvement
  3. Implement, improve and maintain standardised processes and workflows to enhance efficiency and compliance
  4. Monitor key performance indicators and take proactive action to address any delivery risks
  5. Analyse operational data to identify trends, challenges, and opportunities for improvement
  6. Collaborate with cross-functional teams including clinical, technology, and customer success
  7. Support the onboarding and integration of new technologies, services, or process improvements
  8. Participate in workforce planning activities, ensuring appropriate resource allocation to meet business needs
  9. Translate organisational strategies into actionable operational plans for your team
  10. Manage stakeholder relationships relevant to your operational area
  11. Identify and implement opportunities to improve operational efficiency and technological adoption

Key Relationships:

  • Head of Operations (Group) (line manager)
  • Operational team members (direct reports)
  • Peers in other divisions (cross-functional collaboration)
  • Clinical team members, and clinical operations manager
  • Technology and product teams
  • External stakeholders relevant to division (clients, GP practices, or patients)

Person Specification:

  • Proven experience in operational management, ideally in healthcare, technology, or professional services
  • Strong team leadership skills with the ability to motivate and develop staff
  • Experience implementing process improvements and standardised workflows
  • Analytical mindset with the ability to use data to drive decision-making
  • Strong understanding of resource planning and allocation
  • Excellent communication and stakeholder management skills
  • Adaptable and resilient, thriving in a fast-paced environment
  • Experience with change management and technology implementation preferred

Core Competencies (Band 3 – Manager Level)

  • Accountability: Demonstrates understanding of the link between job responsibilities and organisational goals; clearly communicates parameters of delegated responsibility; focuses and guides others in achieving business results; looks beyond own job requirements to offer suggestions for organisational improvements
  • Change Management: Recognises and plans for challenges associated with business process redesign and change initiatives; demonstrates flexibility and openness to new ideas while encouraging others to value change; seeks ways to employ technology to achieve mission and improve organizational performance
  • Collaboration: Works toward goals that benefit the team through idea contribution and appropriate participation; coordinates efforts with applicable stakeholders to ensure awareness and information sharing; listens to constructive feedback and incorporates suggestions to achieve collective objectives
  • Decision Making: Approaches complex tasks by breaking them down into manageable parts for detailed consideration; seeks information about alternatives and chooses options that meet goals or solve problems; makes informed, timely, and effective decisions
  • Results Orientation: Effectively engages team members in achieving goals by identifying strengths and assigning tasks accordingly
  • Workforce Planning: Participates in development of workforce plans aligned with business and operational objectives; advises leadership on potential impacts indicated by workforce data; understands financial management concepts as they relate to workforce needs; analyses workforce data to identify patterns and projections; applies various methods to measure workload and estimate staffing needs

Success Measures:

  • Achievement of divisional operational KPIs and service level agreements
  • Team performance, productivity, and engagement metrics
  • Process efficiency improvements and error rate reduction
  • Stakeholder satisfaction and feedback
  • Successful implementation of process improvements and change initiatives
  • Effective resource management and workforce planning

Medi2Data is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of gender, race, age, disability, religion, or background.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
  • Industries
  • Software Development
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