Account Manager

2 weeks ago

Sheffield, Sheffield, United Kingdom Chase and Holland Full time

Account Manager - Sheffield - £25,000 - £30,000

Chase & Holland are excited to be with an innovative business who are currently going through a strong period of growth and are looking to recruit an Account Manager to join their friendly customer services team. Reporting to the Customer Services Manager, you will be the first point of contact for customers, taking ownership and ensuring a consistent and efficient end-to-end service for customers.

This is a great opportunity and will suit someone who has excellent customer service experience along with a positive, proactive approach.

In Return You'll Receive:

  1. Genuine development opportunities
  2. Generous salary depending on experience
  3. Opportunity to work with a leading organisation offering a positive working culture

Responsibilities of the Account Manager:

  1. Ensuring exemplary customer service is delivered at all times
  2. Ensuring scheduled reports and tasks are completed
  3. Working with the Senior Account Managers to support colleagues and delegate tasks across the team
  4. Being the point of escalation for customer complaints
  5. Supporting the team to deliver resolutions for ongoing service issues
  6. Formalising and documenting the best practice for processes across your team
  7. Prioritising workload to ensure a balanced approach to reacting to incoming requests whilst monitoring ongoing projects and supporting your team's workload
  8. Co-ordinating with internal departments and external suppliers to deliver projects on time and to customers' expectations
  9. Providing timely updates to customers and internal stakeholders on ongoing projects
  10. Contributing to resource planning for any absence across the team and to support project work
  11. Providing monthly reporting to Senior Account Manager / Account Director on individual and team KPIs
  12. Working as part of the customer Account Management team supporting the Account Director on client meetings and projects when necessary
  13. Working as part of the wider customer services team to ensure all customers receive the best possible customer experience
  14. Building strong working relationships with customers, suppliers and internal teams
  15. Being the first point of contact for customers facing technical issues with online ordering platform
  16. Maintaining high levels of customer communication throughout the life cycle of the enquiry
  17. Managing team handovers and absence cover to ensure a seamless customer service experience

Required Skills & Experience:

  1. High standards of verbal and written Mathematics and English
  2. Good working knowledge of Microsoft Office
  3. Strong Account Management or Customer Service background
  4. Excellent attention to detail
  5. Must be highly organised and able to prioritise

If you are interested in finding out about this exciting Account Manager opportunity, click 'apply now'.

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