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Field Service Engineer

3 weeks ago

Manchester England United Kingdom Plus One Personnel Full time

Do you have both electrical and mechanical engineering experience?

Are you looking for a company that can offer genuine opportunities for career development?

If so, read on.

Our client is a leading custom design and manufacturer in their field, selling their products to a wide range of industries across the globe. The business has been operating successfully for over 25 years, and due to continued growth, they are looking to recruit an experienced Field Service Engineer to join their team. This role is responsible for the service, repair and support of a range of inspection equipment including Industrial Metal Detection, check weighing, X-ray and Vision products.

The role will require working closely with the Sales Department to communicate Sales opportunities through upgrades, uneconomic repairs and general awareness of on-site opportunities. Predominantly UK-based, however, some international travel may be required at times as well as working to the highest standards and ensuring the highest levels of customer satisfaction.

Key Responsibilities:

  • Commissioning of new machinery, validation visits, service reports and telephone technical support.
  • Product Training to users, (QC, Maintenance and Operators).
  • Successfully applying software enhancements to improve the performance of the equipment.
  • Fault diagnosis and repair as required.
  • Ensuring reoccurring issues are resolved in a timely and satisfactory manner.
  • Providing detailed feedback to the Technical/Production departments.
  • Support production with Customer returns where necessary.
  • Assistance with Production activities including Electronics: Tuning Final QC, Controls: Cabinet and Machine Wiring.
  • Product Testing.
  • Co-ordination and delivery of 'after sales' upgrades and/or refits.

Skills & Experience:

  • Must have experience in Electrical and Mechanical engineering.
  • Must have previous experience as a Field Service Engineer.
  • Familiarity with the food manufacturing Industry would be preferred although not essential.
  • Must be a competent user of Microsoft Word, Excel Outlook email or a similar system.
  • Ability to work as part of a team as well as independently to resolve customer issues.
  • A methodical approach to problem-solving and troubleshooting.
  • A flexible approach to hours worked, including some weekends.
  • Willingness to travel UK and some overseas.
  • Clean full UK Driving License.

Additional Information:

  • Basic salary £35,000 (overtime available, OTE around £10k+ per annum).
  • Overtime 1.5x Mon-Fri and 2x Sunday/Bank holidays.
  • Please note the Head Office is based in Banbury, but the role will cover across the UK and occasionally in Europe if the candidate is open to this.
  • Working hours Monday to Friday 8.45 am – 4.45 pm, although flexibility is required due to working at customer locations, there isn't an on-call requirement as such, and they are very mindful of a work life balance for their service engineers.
  • Company vehicle provided.
  • 25 days holiday per year + Bank Holidays.
  • Company Pension.
  • Employee Assistance Program.
  • Opportunities for career development via a development plan.

To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can contact Shanelle Bowyer at 01295-983585.

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