Manager, Commercial Account Management

Manager, Commercial Account Management page is loaded

Apply remote type Remote Job: Hybrid locations GBR-London-5 Canada Square time type Full time posted on Posted 10 Days Ago job requisition id JREQ188980

We are seeking a strategic and results-driven manager to lead our growing account management team and drive revenue growth by calling on our corporate accounts. The ideal candidate possesses a proven track record of successfully leading a team and growing a portfolio of high-value accounts, exceeding sales targets, and cultivating strong customer relationships. You are a customer-centric leader with exceptional communication, negotiation, and team management skills.

About the Role

Leadership and Strategy:

• Develop and implement a comprehensive account management strategy aligned with the Corporates segment's strategy in collaboration with cross-functional teams to drive new customer acquisition, expand customer relationships, and renewal sales within assigned territories.
• Oversee the development and execution of strategic account plans to achieve sales targets, maximize revenue from existing customers, and expand the customer base.
• Lead, mentor, and manage a high-performing account management team, fostering a positive and results-oriented environment through sales process excellence.
• Establish clear goals, KPIs, and performance metrics for the team, providing regular feedback and coaching to drive individual and team success.
• Ensure a strategic product mix across the assigned team to achieve company revenue goals and sustainable growth.

Customer Relationship Management:

• Foster strong, long-term relationships with key customers and stakeholders, building trust and credibility through consistent communication and exceptional service.
• Ensure high levels of customer satisfaction and loyalty by addressing customer needs and concerns promptly and effectively.
• Collaborate with the Customer Success Leader to ensure a seamless customer experience, contributing to customer retention and expansion of the full product portfolio.
• Collaborate closely with customers to thoroughly understand their business needs, challenges, and goals.
• Participate in key customer business meetings to ensure alignment with customer goals and objectives, demonstrating a deep understanding of their business.

Collaboration Internal Partners as a customer advocate:

• Partner effectively with solution consultants to develop tailored solutions that precisely meet customer needs and requirements.
• Coordinate seamlessly with professional services teams to ensure timely and successful implementation of solutions, guaranteeing customer satisfaction.
• Collaborate with the sales team and the Partnerships & Alliances team to develop and execute go-to-market campaigns with strategic partners.
• Develop strong relationships with key partners, ensuring that the partner metric is consistently met or exceeded.
• Partner and collaborate with Industry & Product Specialists to develop and execute impactful product marketing campaigns and develop our customer solution portfolio.
• Contribute to the prioritization of features and continuous improvement of our solutions and processes based on market feedback and customer needs.

Performance Management and Reporting:

• Closely monitor, analyze, and report on key performance metrics, including sales targets, renewal rates, and customer satisfaction, to track progress and identify areas for improvement.
• Provide regular reports, updates, and other information on account management activities and outcomes to executive leadership, ensuring transparency and accountability.
• Continuously assess and improve processes to enhance efficiency and effectiveness of the account management team.

Key Success Measures

• Sales Performance: Total Revenue, Team Quota Achievement, Average Deal Size, Win Rate, Sales Cycle Length, Revenue Growth, Upsell/Cross-sell Revenue, Net Dollar Retention, Customer Lifetime Value (CLTV), Customer Acquisition Cost (CAC) to CLTV Ratio, Partner Attach Rate, New customer acquisition.
• Leadership and Operational Efficiency: Account Manager Productivity, Strategic Account Planning, Operational Excellence, Team Morale and Turnover, Team Development
• Challenge & Commit: Embraces challenges, takes ownership, and is fully committed to delivering exceptional results.
• Growth Mindset: Continuously seeks opportunities for learning and development, embraces feedback, and is adaptable to change.
• People Leader: Excels at leading, coaching, and developing team members, creating a positive and supportive work environment.

About You

You're a fit for the role of Manager, Commercial Account Management if you have:

• Customer Focus: A customer-centric mindset with a commitment to providing exceptional product and service through deep understanding and long-term partnerships with the Software technology customers.
• Leadership: Proven ability to inspire, motivate, and guide teams to achieve ambitious goals. Provides clarity, energy, and drive for success.
• Account Management: Demonstrated ability to develop & execute a strategic account management process that focuses on building and maintaining relationships with key customers to ensure their satisfaction, retention, and drive business growth, leading to customer loyalty, advocacy and long-term revenue.
• Sales Acumen: Strong grasp of sales processes and strategies, with the ability to develop compelling value propositions that address customer use cases with solutions from the product portfolio.
• Negotiation: Proven ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services.
• Communication: Excellent executive-level verbal and written communication skills. Possesses strong interpersonal skills and active listening skills, capable of conveying complex information in an accessible and engaging manner.
• Analytical Thinking: Ability to analyze market data, feedback, and sales performance to inform strategies and decisions.

What's in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you'll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

• Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Flexibility & Work-Life Balance:Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.

• Career Development and Growth:By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Roles that are provided access to restricted or sensitive information that may be misused or may cause harm to individuals or organizations will, upon hiring, be subjected to an extended background check. These roles include individuals working within Pagero Online with support or admin rights and having access to Pagero customer's data, employees working within finance, or similar functions.

About Thomson Reuters

Thomson Reuters clarifies today's complex landscape with AI and technology, deep subject-matter expertise, and content the world has trusted for over 150 years – giving professionals the confidence to know today, navigate tomorrow, and lead a fast-evolving world. Our industry-leading products include highly specialized information-enabled software and tools for legal, tax, accounting, and compliance professionals combined with the world's most global news services, Reuters.

We empower our colleagues to reduce inefficiencies so they can do more of the work that matters, act decisively to add greater value for critical stakeholders, and anticipate future challenges to face the unexpected. As the future arrives faster than ever, we're standing alongside our global team of more than 26,000 teammates across 70+ countries, ready to fulfill our purpose: to inform the way forward. Sound exciting? Apply today to join our team

Equal Opportunity & Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.