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Investment Manager

1 week ago

Glasgow, Glasgow City, United Kingdom Maryhill Housing Association Full time

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Full Job Description

Role Title: Investment Manager

Reporting To: Head of Asset and Investment

Grade: 8

Date: March 2025

Job Purpose:

To oversee and manage the delivery of the Association's major repair projects and planned maintenance programme for tenants and factored owners. To ensure contracts are managed effectively to deliver value for money, high-quality finishes and outstanding levels of customer service and satisfaction.

  • To manage the delivery of the planned maintenance programme and major repair projects in line with the Maryhill Contract Management Framework - Indicative split of time = 50%
  • To ensure high-quality planned maintenance services and improvements are delivered to our Factored Owners - Indicative split of time = 20%
  • Develop specifications to procure contracts in line with the Association's Procurement Policy, working with the Procurement Manager as and when required - Indicative split of time = 10%
  • Line-management responsibilities (when required) - Indicative split of time = 10%
  • To develop and review procedures to support the delivery of planned projects and major repair programmes - Indicative split of time = 10%

Key Responsibilities:

Functional

  • To lead and manage the delivery of the planned maintenance programme and major repair projects.
  • To monitor project budgets, ensuring that cost control and all audit systems with regard to major repairs and planned maintenance activities are carried out and report any variances to the Head of Asset and Investment.
  • Develop specifications to procure contracts in line with the Association's Procurement Policy, working with the Procurement Manager as and when required.
  • To manage all contracts in line with the Maryhill Contract Management Framework or equivalent.
  • To ensure that the planned maintenance and major repair programmes are delivered on time, to cost and to the required quality.
  • Work with the Factoring team to deliver high-quality planned maintenance services and improvements to Factored Owners.
  • To carry out consultation with factored owners and tenants on planned maintenance projects and improvement projects in conjunction with other members of the Operational team where required.
  • Develop a communication strategy setting out how the Association will engage with owners and tenants for the delivery of major repair and planned maintenance projects.
  • Liaise with external agencies, e.g., Glasgow City Council as required to ensure the effective delivery of the Association's Planned Maintenance priorities.
  • To develop and review procedures to support the delivery of planned maintenance projects and major repair programmes.
  • To ensure on-site cost, quality control, and health and safety processes are in place and subject to continuous review and to report any breaches to the Head of Asset and Investment.
  • To maintain an up-to-date knowledge and awareness of technical, statutory and regulatory requirements and standards of best practice in relation to planned maintenance, major repair programmes and wider Asset Management.
  • To maximise grant funding to support the delivery of the planned programme and preparation of funding bids and applications as required.
  • To prepare performance reports and information for the Senior Management Team, MH Board and Registered Tenant Organisations as required in relation to the planned maintenance and major repair programme.
  • To ensure that all property claims relating to planned maintenance are dealt with efficiently and effectively in accordance with relevant procedures.
  • Ensure that all post-completion forms are in place for all planned maintenance projects and improvement projects in line with sign-off processes.
  • To obtain and evaluate customer feedback on planned maintenance and major repair projects, capturing any learning and implementing any necessary changes to procedures.

Organisational

  • Be outward looking, building links with new organisations to promote the work of the Association and to pursue opportunities to collaborate and share services.
  • Actively seek ways to engage customers in shaping and influencing our services, seek and use feedback, including working positively to support our tenant scrutiny group and Registered Tenants Organisations.
  • Investigate and respond to customer complaints in line with the Association's policy and procedure ensuring that any learning outcomes are captured and utilised to improve services to customers within agreed timeframes.
  • To ensure the Association's Integrated Housing Management System (SDM or equivalent) is fully utilised to record contract information and that notes are made on the Housing Management System following every visit to a customer's property.

Team Wide Duties

  • Line-manage the Association's Investment Officer.
  • Act as a role model within the Property team ensuring that our values are lived on a day-to-day basis.
  • Work with the Head of Asset and Investment to deliver the priorities identified in the stock condition survey.

General

  • Any other duties as reasonably required by the Head of Asset and Investment.
  • Attend seminars and training events as required.

Corporate Responsibility

  • Ensure compliance with all regulatory, statutory and legal requirements and other directives.
  • Comply with MHA's policies including our code of conduct, health and safety, anti-fraud and bribery and equalities policies.
  • Ensure effective communication in plain language, both internally and externally, to ensure people are informed, engaged and find it easy to access our services and contact us and understand our information and the decisions we make.
  • Maximise the use of ICT to improve efficiency, increase productivity and develop new and existing services.
  • Produce accurate and timely performance information and data, including information required for regulatory and statutory returns and implementing actions arising from internal and external audits as directed.
  • To be a member of the Associations Business Continuity team and be available to support the continued delivery of services in an emergency during both office hours and out of hours.
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