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Senior Order Management Specialist

2 weeks ago

Richmond, Greater London, United Kingdom The Clorox Company Full time

Clorox is the place that's committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace

Your role at Clorox:

This position is responsible for Order and EDI management across for the European BU. The role will take responsibility for ensuring customer sales orders are recorded, fulfilled, and delivered against the customer requirements. Ensuring all orders and enquiries are dealt with in a professional and timely manner. To be key contact for specified customers and ensure their needs for information and support are covered efficiently from order placement to delivery and any ad hoc post fulfillment duties. Work closely with 3PLs, transport partners and supply chain teams to continuously deliver against agreed targets.

In this role, you will:

  1. Strategy and Execution: 40%
    • Process sales orders and order management for agreed customers (EDI, Manual and B2B) via email and phone enquires.
    • Engagement with 3PL, logistic partners and internal teams to ensure on time delivery and ensure a seamless order-to-cash process. Including pre and post order fulfillment processes.
    • Key contact for customer complaints and inquiries whilst providing exceptional customer service.
    • Proactively communicate issues back to management and follow order management processes.
    • Engaging in growth culture by assisting in developing workflow improvements, including process (recommending workflow, creating process documentation, etc.) and systems (assisting in the development of business requirements, performing systems testing, etc.).
    • Support the month-end and quarter-end close process by preparing necessary reports, reconciling data, and assisting with financial analysis as needed.
  2. Business Results and Targets: 30%
    • Collaborate with cross functional teams to implement data-driven/cost saving improvements based on order management metrics and analysis.
    • Support key metrics of Perfect Order and agreed targets.
    • Implement GPS@CLX goals each quarter, in conjunction with your supervisor.
  3. Efficiency, Innovation and NPD: 15%
    • To document Standard Operating Procedures (SOP), then review and update to improve efficiency.
    • Working with project managers to support new product development projects where required.
    • Maintain accurate order records in ERP system, including customer account details and customer communications.
  4. Communication and Networking: 15%
    • Work with the Planning team to ensure stock is available to supply customers from our DC's.
    • Work with the sales teams to ensure support and understanding of the customer requirements.
    • Support training of new OMS staff.

What we look for:

a. Years and Type of Experience:

  • 3-5 years' experience within an Operational/Fulfillment background.
  • High level of organisational skills.
  • Communications skills to deal with issues, address concerns, and explain solutions.
  • Solution focused and High attention to detail.
  • Experience in assisting team leadership.
  • Previous experience with ERP Systems – preferable (Oracle/Netsuite).

b. Education Level/Degree:

  • A Level/B tec.

c. Technical Skills:

  • Know the process of logistics operation.
  • Good working knowledge of EDI.
  • Relationship management of external providers plus experience.
  • Has good knowledge on logistics networks and quality management.
  • Very strong analytical and problem solving skills.
  • Good understanding of order to cash financial processes (Remittances, Credit notes, deductions).
  • Strong in communication and alignment. Able to present self well in both oral and written English.
  • Be able to work independently, and interdependently with multi-functional teams.
  • Strong project management skills and experiences will be a plus.
  • Strong computer skills in Microsoft Office – specifically excel.

d. Skills and Abilities:

  • Ability to prioritise whilst maintaining orderly accurate and up to date paperwork.
  • Ensure written & spoken communication is correct and well structured. Ability to confidently lead meetings with senior members of the business.
  • Maintain professional relationships with customers and colleagues.
  • Attention to detail.
  • Self-Starter.
  • Excellent team player.

We seek out and celebrate diverse backgrounds and experiences. We're looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning. At Clorox, we have a Culture of Inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our Clorox community. Learn more about our I&D program & initiatives here.

Benefits we offer to help you be well and thrive:

  • Competitive compensation.
  • Generous 401(k) program in the US and similar programs in international.
  • Health benefits and programs that support both your physical and mental well-being.
  • Flexible work environment, depending on your role.
  • Meaningful opportunities to keep learning and growing.
  • Half-day Fridays, depending on your location.

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.

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