Customer Services Account Manager

1 week ago

London, Greater London, United Kingdom Ctxgroup Full time

CTX Group Northamptonshire, England, United Kingdom

Customer Services Account Manager

In your role as the Customer Services Account Manager, you will be working within a small team, reporting into the Customer Service Team Leader supporting the external sales team. You will provide a professional, effective, and efficient link for customers and internal departments. This position requires an exceptional individual who is able to build effective working relationships both internally and externally. If you believe you have the ability to think on your feet in a fast-paced manufacturing environment, then we would be delighted to hear from you.

The Role
  1. Responsible for initial enquiries from customers and ongoing Account Management for these customers.
  2. Creating and gaining approval of artwork, originating print stereos, technical drawings & ordering appropriate tooling.
  3. Deal with enquiries, quotations (as required), origination, order placement, order checking, order acknowledgements, amendments, complaints, stock management, record keeping and system information updates, in an appropriate, accurate, and timely manner.
  4. Stock management.
  5. Act as main liaison for allocated accounts.
  6. Ensure customers are kept informed of anything relevant (e.g. delivery problems).
  7. Assist as required in preparation of tenders and account information.
  8. Train in management of accounts allocated elsewhere to act as holiday/sickness cover as required.
  9. Assist as and when required with customer visits.
  10. When appropriate, work with customers in the development of systems.
  11. Build relationships with customers and add value to the service provided by understanding and anticipating the customers' needs.
  12. Act as a representative of the company, portraying and promoting an image of professionalism.
Skills Required
  1. PC Literate with a complete understanding of Microsoft; knowledge of SAP would be advantageous.
  2. Previous Account Management experience.
  3. Previous experience of working in a fast-paced sales office environment essential.
  4. Previous experience of working within a manufacturing environment desirable.
  5. Able to communicate effectively both verbally and in writing.
  6. A flexible and adaptable attitude.
  7. Able to organise and prioritise their workload to meet tight deadlines.

This is a full-time office-based role working Monday to Friday. Full details of salary and benefits package available on application.

Please apply today for immediate consideration.

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Administrative and Support Services

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