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Senior Technical Author

1 week ago

Glasgow, Glasgow City, United Kingdom Be-IT Full time

This range is provided by Be-IT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Senior Technical Author

Hybrid (2 days per week) Edinburgh or Glasgow

Up to £48,000 DOE

We are exclusively seeking a Senior Technical Author to join our longstanding FinTech Client in either Glasgow or Edinburgh. This is an exciting opportunity to join a fantastic team who are going through a significant period of growth.

Key Responsibilities & Accountabilities
  • Develop and review technical content for our products and services, including user manuals, online help, release notes, API documentation, and technical guides.
  • Assist the team in delivering tasks by completing your own work and supporting others, collaborating with VP and senior staff on the design and development of our platform's documentation.
  • Advocate for high-quality documentation and its positive impact on our users.
Relevant Experience and Qualifications
  • 3-5 years of experience in a similar commercially facing role, with a proven track record of successful user-facing documentation and other technical writing outputs.
Skills:
  • Proficiency in common markup formats such as Markdown, XML, JSON, and HTML/CSS.
  • Experience with CI/CD tools, GitHub, SDLC, and Scaled Agile.
  • Ability to ensure documentation and other technical writing outputs are accurate, consistent, easy to understand, and well-tailored to the audience.
  • Capability to articulate technical matters to non-technical stakeholders and, if necessary, customers.
  • Core tools: Word, Excel, PowerPoint, Visual Studio/VS Code, PanDocs, MkDocs.
Planning and Time Management
  • Collaborate with key stakeholders.
  • Manage multiple complex and potentially competing tasks and priorities.
  • Stay alert to potential risks.
Teamwork
  • Work effectively to achieve team goals, regularly consulting with your manager.
  • Keep leads and team members updated on status through daily stand-ups and task/issue tracking.
  • Contribute to the team by consistently delivering high-complexity, high-impact documentation and other technical writing outputs.
  • Foster effective collaboration between teams in different areas of the company.
What's in it for you?
  • An annual leave package of 26 days, plus public holidays + your birthday off
  • The option to buy extra annual leave days.
  • Flexible working arrangements to suit your lifestyle.
  • Annual Company & Personal Performance Bonus Awards.
  • Employee Nominated On-The-Spot Bonus Program.
  • Private healthcare and hospital cash plan that covers employees' partners and dependents.
  • Group Life Insurance.
  • Income Protection.
  • Length of service awards.
  • Free financial advisory services.

Keen to hear more about this exciting role? Get in touch with Zoe Calder at Be-IT – 0141 378 6672, zoe.calder@be-it.co.uk

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

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