Aftersales Customer Advisor

7 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers plc Full time

Overview:

Lookers Newcastle Customer Contact Centre

Salary: £22,000 plus OTE up to thirty thousand pounds

Working Hours: 40 hours

Here at Lookers Newcastle Customer Contact Centre, we are looking for candidates with sales and customer service experience to join our friendly team. You will use your experience to put your talents to the test to provide our customers with exceptional levels of service. Teamwork is essential along with attention to detail and the ability to multitask.

A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work alongside our friendly team of aftersales advisors. This is an opportunity not to be missed. Steven and the team will guide you with their knowledge and experience to allow you to develop your skills and establish a long successful career within the Automotive industry. As part of your role, you will also be able to access in-house training.

Our Aftersales Contact Centre Advisors play a crucial role in delivering world-class customer experiences on behalf of our Vauxhall, Renault, Dacia, Nissan, and newly added Ora centres throughout the UK; liaising with customers through telephone and digital communications to arrange service, MOT and repairs. This is the perfect opportunity for a customer-focused individual to join our award-winning business, be part of a performing team and develop in their career.

Responsibilities:

  1. Booking services, MOT & repairs with our Vauxhall, Renault, Dacia, Nissan and Ora centres.
  2. Trying to solve the customers query first time, every time.
  3. Liaising with our Vauxhall, Renault, Dacia, Nissan and Ora centres across the UK, building long lasting relationships.
  4. Treating all our customers the same, and fairly.
  5. Having great computer skills, being confident working within a target-based environment and achieving KPI's.
Qualifications:

You will be joining our team of advisors and your role requires you to have great computer skills, be confident working within a target-based environment and achieving KPI's. You'll be a natural communicator with an excellent telephone manner and the ability to build rapport easily.

In addition to making bookings, you will be required to upskill and coach the customer advisors, deliver training to new starters, and share best practice with your colleagues. Working closely with the team leader and manager you will be given time to prepare and create coaching content for the advisors.

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email LaurenMccreadie@lookers.co.uk

About Us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.

  1. Competitive salaries with clear pay scales in place as you develop.
  2. Generous annual leave allowance that increases with length of service.
  3. Eligibility to join one of our colleague car plans and cycle to work scheme.
  4. Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay).
  5. Critical illness cover after 2 years plus life assurance and free will writing service.
  6. Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers.
  7. Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being.
Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive a driver's licence check will also be carried out.
#J-18808-Ljbffr

  • Aftersales Customer Advisor

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:Aftersales Customer Advisor, Newcastle upon TyneClient: LookersLocation: Newcastle upon Tyne, United KingdomJob Category: Customer ServiceEU work permit required: YesJob Reference: 335734b834d6Job Views: 28Posted: 24.03.2025Expiry Date: 08.05.2025Job Description:OverviewLookers Newcastle Customer Contact...

  • Aftersales Customer Advisor

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full time

    Overview Lookers Newcastle Customer Contact Centre Salary: £22,000 with an OTE of £30,000 Working Hours: 40 hours Here at Lookers Newcastle Customer Contact Centre, we are looking for candidates with sales and customer service experience to join our friendly team. You will use your experience to put your talents to the test to provide our...

  • Apprentice Aftersales Advisor

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Stoneacre Motor Group Full time

    The Vacancy Stoneacre Motor Group are offering an exciting and unique opportunity for apprentices to start their career within a phenomenally successful and ever-growing company. This excellent opportunity has arisen for the right candidate to undertake an apprenticeship with Stoneacre Motor Group, to become a fully trained Aftersales Advisor. ...

  • Service Advisor

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full time

    Overview Location: Lookers Skoda Kia Newcastle Hours:  42;Monday- Friday 08:00-18:00; plus alternate Saturday's on a Rota (08:00-13:00) Salary:  £26,000- £28,000  Lookers Skoda Kia Newcastle is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of a team Service Advisors, Vehicle...

  • Customer Advisor

    7 hours ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full time

    Job Vacancy: Customer Advisor – Contact Centre * Location: Office-based, Newcastle * Salary: £22,000 basic, with an OTE of £30,000 per year (uncapped) * Hours: 40 hours per week on a rota basis, Monday to SundayAbout the RoleAre you passionate about delivering exceptional customer service? Join Lookers as a Customer Advisor and become part of a...

  • Customer Advisor

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full time

    OTEOverviewJob Vacancy: Customer Advisor – Contact CentreLocation:Office-based, NewcastleSalary: £12,375 basic, with an OTE of £16,875 per year (uncapped)Hours: Part-time, 22.5 hours per week on a rota basis, Monday to FridayAbout the RoleAre you passionate about delivering exceptional customer service? Join Lookers as aCustomer Advisorand become part of...

  • Service Advisor

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full time

    OTEOverviewLocation: Silverlink Newcastle, VolkswagenContract type: Permanent, full-timeWorking hours: 42 hours per week, Monday – Friday 8:00am - 5.30pm, Saturday's on a rota basis 8am – 12pmSalary: £30,800 OTE (basic £26,000 plus £4,800 bonus uncapped)We're looking for a Service Advisor to join the team here at Silverlink VW. This role is offered on...

  • Customer Service Advisor

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in Newcastle Working for a reputable business within Property About Our Client Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property SectorThis would be an excellent opportunity for an experienced...

  • Customer Advisor

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom B&q Full time

    Customer Advisor - TradePointFull time - 28.5 hours per weekPermanent ContractShifts available Monday - Sunday, 7.00am - 10.00pmUK Notional hourly rate £12.71 per hour*B&Q ScotswoodWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home...

  • Customer Service Advisor

    17 hours ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Digital Full time

    Customer Service Advisor Upto £17.20 (PAYE) 6-Month Contract (with potential for extension) Newcastle Based - Shifts: Rota-based, Monday to Sunday, between 8 AM and 10 PM. A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team on a 6 months contract with possibility of extension. As a Customer...

  • Customer Service Advisor

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Full time

    Customer Service AdvisorUpto GBP17.20 (PAYE)6-Month Contract (with potential for extension)Newcastle Based - Shifts: Rota-based, Monday to Sunday, between 8 AM and 10 PM.A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team on a 6 months contract with possibility of extension. As a Customer Service...

  • Customer Service Advisor

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our Customer Service Advisor? Customer Service Advisor - Newcastle - Contract to Perm -  £22-£ per annum. Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service. Duties: Answer contacts promptly and professional Log/Validate all...

  • Customer Service Advisor

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Deniselagrassa Full time

    Join to apply for the Customer Service Advisor role at Denise La Grassa3 days ago Be among the first 25 applicantsThe opportunity to work with an award-winning team who are at the pinnacle of their industry.Incredibly friendly team working environmentTraining and Development opportunitiesEasily Accessible officesImmediate Start DateRewards and Benefits on...

  • Customer Service Advisor

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle Building Society Full time

    Our purpose as an organisation is to 'connect our communities to a better financial future' and our Customer Service Advisors are crucial in enabling us to achieve this. Our NSSL Customer Service Centre delivers a personalised experience for our customers, both over the phone and via our communications tools. Delivering exceptional customer care, you will...

  • Customer Service Advisor New

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our Customer Service Advisor New? Title             Customer Service Advisor (work from office) Location     Newcastle NE27 0BY, Cobalt Business Park, Mercury House Hours           hours a day, hours per week Pay              £ to £ a year (PAYE) ...

  • Customer Advisor

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:Customer Advisor - TradePoint, Newcastle upon TyneClient:B&QLocation:Newcastle upon Tyne, United KingdomJob Category:Customer ServiceEU work permit required:YesJob Reference:61f1aa5e959aJob Views:2Posted:30.03.2025Expiry Date:14.05.2025Job Description:What's the job?The heart of the Tradepoint counter, you'll deal...

  • Customer Service Advisor

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Prodinst Full time

    Join to apply for the Customer Service Advisor role at The Productivity Institute, LLC.Location: Newcastle, NE12 8BUSalary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus.Working Hours: 37.5 hours per week.Shift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days...

  • Customer Service Advisor

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Technologies Full time

    Get AI-powered advice on this job and more exclusive features.Company DescriptionJoin the Xplor Team as a Customer Service AdvisorLocation: Newcastle upon Tyne, UKType: Full-timeCompany: XplorAbout UsAt Xplor, we're all about helping people make the most of their day—because when they succeed, so do we We empower small and medium-sized businesses with...

  • Italian Speaking Customer Service Advisor

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Deniselagrassa Full time

    Italian Speaking Customer Service AdvisorJoin to apply for the Italian Speaking Customer Service Advisor role at Denise La Grassa.The Company you will be working for:Our client is an established and successful company based in Newcastle Upon Tyne. They are currently looking for an Italian Speaking Customer Service Advisor to join their team. If you are...

  • Customer Service Advisor

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EE Full time

    Customer Service Advisor - Uncapped CommissionWhere: EE North Tyneside OR EE GosforthFull Time: PermanentSalary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commissionStart Date: April 2025 onwardsWhy this job mattersIf you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you....