Senior Customer Service Advisor

2 weeks ago

Glasgow, Glasgow City, United Kingdom Northgate Vehicle Hire Limited Full time
Senior Customer Service Advisor

Reference: MAR20252475

Expiry date: 12:15, Thu, 10th Apr 2025

Location: Glasgow

Benefits: A superb range of Exclusive, Colleague only Benefits and Discounts.

Salary: £27,102 pa + bonus up to £2,046 pa OTE
Weekly Hours: 42.5 hours

As the UK's leading vehicle rental specialists, we make a commitment to keep our customers' businesses moving, that's what we do.

As a Senior Customer Service Advisor, you skilfully bring to life the Northgate experience, coordinating your team of drivers to meet the needs of your customers and colleagues, ensuring our vehicles are where we need them to be, when we need them to be there.

Life as a Senior Customer Service Advisor with Northgate Vehicle Hire

Our branches are busy, fast-paced places to be and, as a Senior Customer Service Advisor, you are involved at the very heart of it. You are a key part of the Branch Management Team, co-ordinating the delivery and collection of vehicles to customers.

At heart, you're a people person and, whilst you may set expectations high, you love to nurture those around you. You have a real talent for creating productive, engaged teams where everyone works together to get things done well and on time. With your team of Customer Delivery Agents on board, it's over to you to inspire the team and take ownership for the allocation and utilisation of the fleet at your site, getting the right vehicles to the right customers, just when they need it.

Being a successful Senior Customer Service Advisor in branch is really about using your customer service know-how, talent for motivating others and your calm, 'can-do' attitude to get your team pulling in the same direction. While knowledge of vehicle rental or a similar logistics environment may be useful (along with a Full UK or EU Driving Licence of course), what is more important to us is the drive and personality you can bring to the role.

As a Senior Customer Service Advisor with Northgate Vehicle Hire, we offer:

  • A fantastic quarterly bonus scheme (up to £2,046 pa OTE)
  • Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you'll have public holidays too and an extra day off to celebrate your birthday
  • Free life assurance (2x your salary)
  • Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
  • Exclusive colleague-only vehicle-leasing schemes
  • Pension & save-as-you-earn share scheme
  • Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
  • Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid, it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach

With over 60 branches nationwide, Northgate Vehicle Hire are the UK's go-to provider of light commercial vehicle rental solutions, partnering with some of the country's most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

And we're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.

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