Account Manager

Matched Manchester, England, United Kingdom

This range is provided by Matched. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Role: Account Manager (Office based with occasional WFH days)

Selling: SaaS into professional services

Why: Business has recently received further significant investment

We are currently working with a leading Manchester based SaaS company that has been experiencing consistent growth over many years. Following another round of significant investment, they are looking for an Account Manager to help nurture, grow and retain an existing base of their customers. The company culture is excellent with a dedicated career development path, fun and friendly office environment, as well as continued training and development throughout.

Their portfolio of SaaS solutions is mainly sold into professional services firms to help them manage their organisation, customers, and complexities in day-to-day activity. The business has grown rapidly since its inception, recognised in their industry for being a market leader. Their culture is hugely important to them; they are a team that collaborates together and supports each other. Ideas and input are welcome from everyone in their organisation, and no idea is dismissed or progressed without our experienced consideration. They have an informal, open, friendly, and fun working environment where everyone matters, with regular social nights and team outings.

As an Account Manager, you will be responsible for owning client relationships, helping clients achieve value from their products, and expanding the revenue base of your portfolio. You will work closely with both our support and consulting teams to ensure clients receive the best experience possible, helping to maintain long-term partnerships. You will also be required to build relationships with key stakeholders at our clients and work with the wider commercial team to execute on any potential upsell opportunities.

Responsibilities

• Building and developing strong trusting relationships with senior stakeholders at our clients
• Increasing revenue through cross/upsell
• Work closely with the Support and Consulting team to bring them into discussions with clients as required
• Manage the day-to-day communication with our key clients to ensure the business plans are on track
• Able to provide demonstrations to clients
• Drive innovation and continuous improvement to the account management function
• Be open and honest at your informal quarterly reviews, and annual formal reviews
• Always present yourself in a professional manner
• Be always courteous and polite to colleagues
• Share ideas and be receptive to others
• Take personal responsibility for the quality of work produced
• Always take personal responsibility for showing consideration and respect to team members and company colleagues

Qualification and Experience

• Prior experience in an account manager/sales-based role
• Prior experience working in a SaaS company
• Use of systems that have been core to the account management role e.g., Salesforce, HubSpot, Zendesk
• Understand the key metrics of a SaaS business, with experience of tracking performance against Net Revenue Retention
• Strong written and verbal communication skills
• Ability to work as part of a team and identify when to involve other team members

Benefits will include:

• Medical insurance
• Pension
• 25 days + bank holidays paid holidays, including your birthday off
• Company outings & events
• Flexible working (by prior arrangement)
• Free coffee & refreshments
• Breakout facilities
• Office based in Manchester city centre

Associate

Full-time

Sales and Customer Service

Software Development and Technology, Information and Media