External Operations Manager FTC until Nov 2025

5 days ago

Wembley England United Kingdom ENGINEERINGUK Full time

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External Operations Manager FTC until Nov 2025

Sector: Transport and Logistics
Role: Manager
Contract Type: Fixed term
Hours: Full Time

It's everyone's stadium
As our operating environment continues to change across the Wembley Park Estate and the complexity of our operations and stakeholder relationships increase, we are seeking an External Operations Manager to support the Senior External Operations Manager in the implementation and delivery of external stadium operations. Ensuring we provide safe, secure and efficient access for all at Wembley stadium whilst minimising any disruption to local residents and businesses.

What will you be doing?
  • Lead external operational planning and delivery for allocated events.
  • Produce and update applicable event documentation inc. Event briefing sheets, Fanzone EMPs, licensing documentation and RAMS.
  • Manage event day Fanzone pre-event planning and event day operation.
  • Manage both external ops and transport contractors and coordinate their operational delivery.
  • Liaise with Zone Ex stakeholders (Wembley Park, LBB, Met Police, BTP, TfL, Wembley Arena) on a regular basis on both event and non-event day operations.
  • Coordinate event day operations, budget and deployment.
  • Oversee the stadium external signage, wayfinding and digital assets for both event and non-event day.
  • Liaise with commercial department on any external sponsor activations or filming - both event and non-event day.
  • Liaise with fanatics on the external merchandise event day offering.
  • Liaise with ticketing dept on resident & business association ticketing process and distribution.
  • Attend both internal and external event planning meetings as required.
  • Review On The Road venue operational plans - and coordinate required uplift and deployment.
  • Support the External Ops team with administrative support.
  • Attend external operations meetings as required supporting the EOMs producing minutes and action points.
  • Administer department purchase orders and coordinate efficient contractor payments.
  • Coordinate both event day and non-event day parking, manage queries and requests and liaise with parking contractor.
  • Coordinate Wembley Resident & Business associations meetings and liaison.
  • Coordinate and maintain Ext ops contractor H&S documentation.
  • Maintain the Zone Ex Coordination Room is operational & effective for event day delivery.
  • Manage the accreditation process for Ext Ops dept.
  • Manage the vehicle and pedestrian access process for both event and non-event day.
  • Manage WNSL's taxi booking process and ensure taxi journeys are booked in line with WNSL policy.
  • Manage both WNSL's event day and non-event day parking requirements, by ensuring the parking manifests are up to date, parking enquiries are dealt with promptly and align with WNSL's parking policies.
  • Assist with the development of a Journey Planning application that facilitates a coordinated and seamless service for our guests.
  • Support the day to day management of internal and external stakeholders including working with Network Rail, Train Operating Companies, Highways Agency, blue light services, Local Authorities and the Wembley Park Estate.
  • Integrate the transport planning process with WNSL, Event Owners and other parties to ensure a seamless transportation operation.
  • Implement all WNSL policies and procedures.
What are we looking for?Experience required:
  • Experience of managing event operations is required, and experience gained in an event environment is preferred.
  • Experience of leading teams to deliver to tight and immovable deadlines.
  • Project management skills and experience of creating operational solutions.
  • Experience of working in multi stakeholder environments.
  • Experience of budget control and delivering to service specifications.
  • Proven communication skills and ability to deliver quality written reports.
  • Accustomed to working with a high level of corporate and public scrutiny.
Personal skills and attributes:
  • Open and with high integrity and a positive can do attitude.
  • Excellent negotiation and relationship management skills.
  • Ability to coordinate numerous and varied suppliers and contractors.
  • Ability to assimilate with other FAs and to ensure an integrated approach to planning.
  • Knowledgeable about major event related external operations.
  • Pragmatic and practical with a clear eye on solutions.
  • Prepared to take accountability and to make decisions.
  • Good influencer and communicator.
  • Demonstrates an ability to deliver excellent results.
  • Flexible & adaptable through organizational growth.
  • Resilient & positive through change.
Company

It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and successfully generates enough revenue to support investment of over £150m into English football each year. The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women's Super League, FA Women's Championship, and Vitality Women's FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park, all with a purpose to Unite the Game and Inspire the Nation.

WHAT WE CAN OFFER YOULifestyle
  • Pension Scheme
  • Subsidised Onsite Gym
  • Cycle to Work Scheme
  • Life Assurance
  • Season Ticket Loan
LEARNING AND DEVELOPMENT

At The FA, we are dedicated to developing our people both professionally and personally. We focus on business needs identified from our business planning process as well as the learning needs identified from our performance and development reviews.

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