Performance Analyst

5 days ago

London, Greater London, United Kingdom Kerv Full time

Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ

Who we are:

Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We're the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients while driving extreme value

With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders.

People come first always. We are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Immerse yourself in an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking leaders.

The role / Who we are looking for:

We are seeking a skilled and detail-oriented Lead Performance Analyst with a strong background in the Government Service Manual and expertise in Google Tag Manager to join our team. This role will be responsible for understanding and improving the performance of a service in line with government regulations, standards, and best practices. The successful candidate will work with the Service Owner to ensure the service meets performance requirements set out in the Service Standard, collect and present KPI data and analysis, and make recommendations for areas of improvement to the service based on qualitative and quantitative evidence.

Skills & Requirements:

Ability to develop a performance measurement framework with the wider team to analyse the performance of a service.
Work closely with project team and client to ensure delivery is in alignment with project goals.
Collect and present key performance data and analysis to the project team and senior stakeholders.
Help to plan and ensure project delivery.
Configure and monitor Google Analytics, Google Tag Manager and Looker Studio and other analytical tools to monitor the service and user activity.
Collect and analyse user activity data to generate actionable insights for improving the service.
Identify areas of underperformance and recommend strategic optimizations.
Create dashboards and data visualizations for senior stakeholders to understand performance trends and make informed decisions.
Keep up to date with industry best practices, government Service Manual, and new features in Google Tag Manager and related tools.
Lead performance analysis at Beta and Live assessments.

Personal attributes:

Able to demonstrate strong communication skills with all stakeholders.
Able to cultivate and maintain relationships with all stakeholders.
Can skilfully influence decisions.
Political Awareness.
An analytical thinker with attention to detail.
Can demonstrate emotional intelligence when navigating difficult challenges.
Self-starter, able to progress without direction (although support will always be there if needed).
Must be a team player.

Professional attributes:

Proven experience as a Performance Analyst, Web Analyst, or similar role in a government or public sector environment.
Strong understanding of Government Service Manual.
Experience of Government Service Assessments.
3 Years+ hands-on experience with Google Analytics, Google Tag Manager and Looker Studio for web performance tracking, including advanced reporting and data analysis techniques.

We are also looking for people that fit how we work, which is something like:

Happiest working under their own direction, but fully supported when needed.
An obvious attention to detail; we want you to obsess about the little things
An escalation handler, able to achieve win-win outcomes by utilising the skills across the team.
Ability to work effectively with remote teams in India.
Ability to work flexibly to deliver on-time to tight timescales.

What we can do for you:

We're a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees:

Real Flexibility: we're a family-first organisation, and if the work gets done, you can work when and wherever you want.
Awesome Environment: all of our employees will tell you that we foster an easy-going environment, are experts at what we do and care deeply about what we work on.
Interesting Work: these days most of our customers are household names and many of our projects have an important impact on the world around us.
Great Benefits: all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well-stocked cupboards with tasty goodies, excellent professional development support including frequent in-house training for tech you can't get trained on anywhere else and private healthcare.
Recognition & Growth: Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services.

Join us at Kerv Digital, where we don't just build groundbreaking technology - we build the future.

Don't take our word for it though, check out our impartial Glass Door reviews.

Performance Analyst