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Customer Experience Manager
2 weeks ago
Job Title: Customer Experience Manager
Job Description
About Signify
Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
Join us, and together, we will transform our industry, making a lasting difference for brighter lives and a better world. You light the way.
More about the role
This is an exciting job opportunity for you to light the way as a Customer Experience Manager in Professional Lighting UKI with Signify.
Leading project/account team(s) across all touchpoints of the customer journey within Signify. Being responsible for the whole E2E process, ensuring customer expectations are consistently met and exceeded in an agreed timely manner. Passion for Results.
Maintains close customer contact through frequent and productive visits/calls/meetings. Including relevant colleagues within a virtual team for customer delight and to optimize Signify resources. Game Changer.
Supports the delivery of assigned financial targets (CSG %) and other performance metrics including cNPS & tNPS.
Establishes strong customer intimacy and nurtures relationships with key customer contacts, ensuring they become a trusted advisor. Customer First.
Coordinates and facilitates the daily operational delivery of sales execution through the Signify business to a consistently high standard for specific named customer accounts and/or projects, escalating and including wider team members appropriately to enable the best possible results. Greater Together.
More about you
While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:
- 3+ years of proven track record in account/relationship management and consultative working principles in a fast-paced technology industry.
- 3+ years of strong history of target achievement with stellar experience in customer management and working effectively with internal processes and stakeholders.
- Commercial and operational listening and questioning skills, ability to always win and maintain customer confidence.
- Interpersonal skills including leading cross-functional teams without formal authority.
- Financial acumen along with commercial and operational savviness.
Everything we'll do for you
You can grow a lasting career here. We'll encourage you, support you, and challenge you. We'll help you learn and progress in a way that's right for you, with coaching and mentoring along the way. We'll listen to you too, because we see and value every one of our 30,000+ people.
We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
Benefits:
- Competitive Salary
- Annual Incentive bonus (AI)
- Optional flexible benefits including:
- Private Healthcare
- Dental
- Pension & Life insurance
- Career investment, development and coaching
- Working with the greatest innovations in the lighting industry and connected infrastructure
Come join us, and together we can light the way.
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