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Custom Assistant

1 week ago

London, Greater London, United Kingdom CIEE London Full time

The Custom Assistant works as part of a small team under the supervision of the Custom Program Coordinator and plays a crucial role in the successful delivery of extra-curricular experiential learning opportunities for our summer Custom Programs. The position will involve a combination of administrative tasks and student support and will require regular travel around the city.

Primary Responsibilities:

  • Support & supervise students during activities and excursions as assigned by the Custom Program Coordinator. This includes but is not limited to: local excursions, day trips, and overnight trips.
  • Prepare welcome materials for groups including core program details such as accommodation check-in/out procedures, itineraries etc.
  • Assist with arrival day logistics including monitoring flight information, welcoming students at the airport, transporting them to their accommodation and overseeing check-in.
  • Act as a key point of contact for students, faculty members and/or institutional representatives when required.
  • Be an ambassador for the UK and share your enthusiasm for local culture with students and faculty.
  • Monitor and respond to emails in the London Custom inbox and assist with other administrative tasks as required.
  • Generate content for CIEE London's social media platforms.
  • Perform on-call responsibilities as assigned by the Custom Program Coordinator where required.
  • Liaise with other CIEE departments where necessary to ensure cohesion between programs.

Person Specification:

  • Authorisation to work in the UK.
  • Bachelor's degree or equivalent.
  • Exceptional organizational skills with the ability to carry out multiple tasks effectively with attention to detail.
  • Strong intercultural communication skills, both written and verbal, with the ability to create positive and inclusive team dynamics among diverse groups.
  • Knowledge of London and confidence leading groups around the city.
  • Ability to respond quickly and adapt to changing circumstances including occasional out-of-hours work during busy periods as required.
  • Detail-oriented, proactive, with the ability to work effectively both independently and as part of a team.
  • Previous experience in program administration, customer service, or related field.
  • Experience working with US students and/or a deep understanding of US culture and education systems.
Seniority level

Entry level

Employment type

Temporary

Industries

Higher Education

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