Head of E-Commerce
5 days ago
Job Title: Head of E-Commerce
Location: Stamford Bridge, London
Department: Commercial
Job Overview
Chelsea Football Club is seeking an experienced and results-driven Head of E-Commerce to lead the club’s global digital retail strategy. This role will oversee all aspects of the club’s e-commerce operations, ensuring best-in-class customer experience, commercial growth, and operational excellence. The ideal candidate will have a strong background in digital commerce, online merchandising, performance marketing, and omnichannel retail, with a proven track record of leading teams, driving online sales, and executing cross-functional initiatives.
Key Responsibilities
- E-Commerce Strategy: Develop and execute a global e-commerce strategy that maximizes revenue, enhances brand positioning, and delivers best-in-class fan experience.
- Team Leadership & Development: Build, mentor, and lead a high-performing e-commerce team across digital marketing, merchandising, operations, and analytics. Foster a culture of innovation, collaboration, and data-driven decision-making.
- Cross-Functional Leadership: Lead and coordinate e-commerce initiatives across multiple departments, including retail, marketing, technology, operations, and finance, ensuring alignment on digital commerce objectives.
- Sales & Growth: Drive revenue growth through data-driven merchandising, conversion rate optimization, digital marketing, and customer retention strategies.
- Website & User Experience: Lead site development, UX/UI optimization, and content strategy, ensuring a seamless and engaging customer journey across desktop and mobile.
- Digital Marketing & Performance: Work closely with the marketing team to optimize SEO, SEM, paid media, email, CRM, and affiliate programs to drive traffic, conversion, and retention.
- Omnichannel Integration: Develop a seamless omnichannel shopping experience that aligns the club’s online and physical retail presence, ensuring frictionless engagement for fans worldwide.
- Product & Merchandising: Collaborate with merchandising and retail teams to develop product strategies, optimize inventory availability, and execute seasonal campaigns to drive sell-through.
- Technology & Innovation: Leverage AI, automation, personalization, and analytics tools to enhance customer experience, improve operational efficiencies, and scale the business.
- Data & Analytics: Utilize data-driven insights to optimize customer segmentation, personalization, and pricing strategies, ensuring continuous improvement and increased revenue.
- Customer Experience & Retention: Implement loyalty programs, membership benefits, and innovative engagement strategies to increase customer lifetime value (CLV).
- International Expansion: Develop strategies to expand Chelsea FC’s global e-commerce footprint, localizing experiences for key international markets.
- Third-Party Partnerships: Manage relationships with e-commerce platforms, payment providers, logistics partners, and digital agencies to enhance operational effectiveness.
- Budget & P&L Management: Oversee financial planning, budgeting, and forecasting for the e-commerce function, ensuring commercial targets are met and exceeded.
- Compliance & Security: Ensure adherence to legal, regulatory, and security standards across all e-commerce operations, including GDPR and payment security protocols.
Qualifications & Experience
- Significant experience in e-commerce, digital retail, or direct-to-consumer (DTC) sales, ideally within sports, fashion, or lifestyle brands.
- Proven track record of building and leading high-performing teams and managing cross-functional programs in a fast-paced, results-driven environment.
- Strong understanding of digital marketing channels, customer acquisition, retention strategies, and conversion rate optimization (CRO).
- Experience managing e-commerce platforms (e.g., Shopify, Salesforce Commerce Cloud, Magento, or similar CMS).
- Expertise in data analytics, A/B testing, and customer insights tools (Google Analytics, Adobe Analytics, or similar).
- Knowledge of omnichannel retail, logistics, and fulfilment best practices.
- Strong commercial acumen with experience managing budgets, forecasting, and P&L accountability.
- Excellent leadership, stakeholder management, and project management skills, with the ability to influence senior leadership and align teams across departments.
- Passion for football, fashion, and lifestyle industries is a plus.
Desirable
- Experience in international e-commerce expansion and global market localization.
- Familiarity with emerging technologies such as AI-driven personalization, AR/VR shopping experiences, and blockchain payments.
The Employee must at all times carry out his/her responsibilities with due regard to Chelsea Football Club policies and procedures in particular Health & Safety, Financial Authorisation, Confidentiality and with regard to the Data Protection Act. The Employee must act to protect all young people and vulnerable adults that are in their care or attending the Company's premises. The Employee must report any misconduct or suspected misconduct to the Safeguarding Lead.
Chelsea Football Club and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups) that are in our care or attending our premises. As a consequence, Chelsea FC may require any successful applicants to complete a DBS Check prior to working at our premises. Successful applicants may also be required to undergo other child protection screening appropriate to the post applied for.
The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.
The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.
#J-18808-Ljbffr-
Head of E-commerce
5 days ago
greater london, england, United Kingdom MacGregor Black Full timeGet AI-powered advice on this job and more exclusive features.Are you an experienced eCommerce leader with a track record of driving D2C growth and marketplace expansion?Do you thrive in a high-performance environment, leading teams to deliver exceptional digital experiences?Are you ready to take ownership of a global eCommerce strategy while spearheading UK...
-
Head of E-Commerce
5 days ago
greater london, england, United Kingdom Consumer Additions and Consumer Exec Full timeConsumer Additions are currently partnered with a premium retail business who are looking to invest in a newly created role - Head of E-Commerce.This role will be crucial to the business continuing their impressive scaling and be at the forefront of building their strategy for online trading as well as their consumer centric UX experience.The role will be...
-
Head of E-commerce and Marketing
5 days ago
greater london, england, United Kingdom Adam Health Full timeAdam Health is redefining men’s health and wellness with innovative, user-centered solutions that empower individuals to take proactive control of their health. With early traction, a successful seed round, and a bold mission to lead an industry shift, we’re poised to become a defining player in the men's health and wellness space.Role Overview:We are...
-
Head of E-Commerce
5 days ago
London, Greater London, United Kingdom Minka Dink London Full timeMINKA DINK LONDONHead of E-Commerce & Digital MarketingOVERVIEWMinka Dink London is a rapidly growing fashion brand based in London. Our aim is to create versatile and timeless clothing to suit every occasion. We are looking for an experienced Head of E-Commerce & Digital Marketing to lead our online growth and digital presence. This role will lead all...
-
Head of E-Commerce Trading
5 days ago
greater london, england, United Kingdom Rapha Full timeAbout RaphaRapha is a global cycling lifestyle brand renowned for creating the world’s finest cycling apparel and experiences. With a mission to inspire and empower riders, Rapha combines exceptional craftsmanship with innovative digital experiences to deepen our connection with the global cycling community. We operate e-commerce and retail channels in 20...
-
Head of E-Commerce
3 weeks ago
Greater London, United Kingdom Minka Dink London Full timeMINKA DINK LONDONHead of E-Commerce & Digital MarketingOVERVIEWMinka Dink London is a rapidly growing fashion brand based in London. Our aim is to create versatile and timeless clothing to suit every occasion. We are looking for an experienced Head of E-Commerce & Digital Marketing to lead our online growth and digital presence. This role will lead all...
-
Head of E-Commerce
3 weeks ago
Greater London, United Kingdom Minka Dink London Full timeMINKA DINK LONDONHead of E-Commerce & Digital MarketingOVERVIEWMinka Dink London is a rapidly growing fashion brand based in London. Our aim is to create versatile and timeless clothing to suit every occasion. We are looking for an experienced Head of E-Commerce & Digital Marketing to lead our online growth and digital presence. This role will lead all...
-
Head of E-Commerce
3 weeks ago
London, United Kingdom Minka Dink London Full timeMINKA DINK LONDONHead of E-Commerce & Digital MarketingOVERVIEWMinka Dink London is a rapidly growing fashion brand based in London. Our aim is to create versatile and timeless clothing to suit every occasion. We are looking for an experienced Head of E-Commerce & Digital Marketing to lead our online growth and digital presence. This role will lead all...
-
Head of E-Commerce
3 weeks ago
London, United Kingdom Minka Dink London Full timeMINKA DINK LONDONHead of E-Commerce & Digital MarketingOVERVIEWMinka Dink London is a rapidly growing fashion brand based in London. Our aim is to create versatile and timeless clothing to suit every occasion. We are looking for an experienced Head of E-Commerce & Digital Marketing to lead our online growth and digital presence. This role will lead all...
-
Head of E-Commerce
1 week ago
London, United Kingdom Minka Dink London Full timeMINKA DINK LONDON Head of E-Commerce & Digital Marketing OVERVIEW Minka Dink London is a rapidly growing fashion brand based in London. Our aim is to create versatile and timeless clothing to suit every occasion. We are looking for an experienced Head of E-Commerce & Digital Marketing to lead our online growth and digital presence. This role will lead...
-
Head of E-Commerce
5 days ago
London, United Kingdom Minka Dink London Full timeMINKA DINK LONDONHead of E-Commerce & Digital MarketingOVERVIEWMinka Dink London is a rapidly growing fashion brand based in London. Our aim is to create versatile and timeless clothing to suit every occasion. We are looking for an experienced Head of E-Commerce & Digital Marketing to lead our online growth and digital presence. This role will lead all...
-
Manager, E-Commerce Marketing
3 weeks ago
London, United Kingdom Minka Dink London Full timeMINKA DINK LONDON Head of E-Commerce & Digital Marketing Minka Dink London is a rapidly growing fashion brand based in London. Our aim is to create versatile and timeless clothing to suit every occasion. We are looking for an experienced Head of E-Commerce & Digital Marketing to lead our online growth and digital presence. This role will lead all...
-
Head Of E-Commerce Sales
5 days ago
, England, United Kingdom TN United Kingdom Full timeSocial network you want to login/join with:Absolute Recruitment are recruiting for Head of E-Commerce Sales for one of their fast growing clients based in Middlewich. Our client is looking for someone who can take their next career step, someone capable of working on their own initiative to achieve growth in the sales department and make a great earning for...
-
Northampton, England, United Kingdom White Glove Full timeHead of Business Development Manager – E-Commerce This role will report into the MD of this large Blue Chip Service provider 3pl Business. The ideal candidate will have: Significant experience (5 years) with blue chip organizations in logistics environments in the field of relevant product. Good understanding of: Understanding, refining and following...
-
E-Commerce Lead
23 hours ago
London, Greater London, United Kingdom Brand Recruitment Full timeE-Commerce Lead (Analysis/Forecasting) – NorthamptonshireDo you work in the E-commerce sector within marketing across trading, merchandising or analytics? Would a role focused on topline forecasting, analysis and trading whilst supporting and mentoring digital managers appeal? Do you have experience with, and enjoy working with raw data in Excel to a...
-
E-Commerce Manager
5 days ago
London, Greater London, United Kingdom Insignia Group of Companies Full timeVOL Online Shop is a highly curated luxury e-commerce platform under L'Odyssee, seamlessly integrating rare and exclusive products with editorial storytelling.Unlike traditional marketplaces, VOL operates on a drop shipping model—partnering with high-end retailers like Harrods, Net-a-Porter, and exclusive independent brands via API integrations. This...
-
E-Commerce Manager
3 weeks ago
London, United Kingdom Insignia Group of Companies Full timeVOL Online Shop is a highly curated luxury e-commerce platform under L’Odyssee, seamlessly integrating rare and exclusive products with editorial storytelling.Unlike traditional marketplaces, VOL operates on a drop shipping model—partnering with high-end retailers like Harrods, Net-a-Porter, and exclusive independent brands via API integrations. This...
-
E-Commerce Manager
5 days ago
London, United Kingdom Insignia Group of Companies Full timeVOL Online Shop is a highly curated luxury e-commerce platform under L’Odyssee, seamlessly integrating rare and exclusive products with editorial storytelling.Unlike traditional marketplaces, VOL operates on a drop shipping model—partnering with high-end retailers like Harrods, Net-a-Porter, and exclusive independent brands via API integrations. This...
-
E-Commerce Manager
2 weeks ago
London Area, United Kingdom Insignia Group of Companies Full timeVOL Online Shop is a highly curated luxury e-commerce platform under L'Odyssee, seamlessly integrating rare and exclusive products with editorial storytelling.Unlike traditional marketplaces, VOL operates on a drop shipping model—partnering with high-end retailers like Harrods, Net-a-Porter, and exclusive independent brands via API integrations. This...
-
Head of Development
4 days ago
Leeds, England, United Kingdom Interface Recruitment UK Full timeJob title: Head of Development Location: Leeds Salary: UPTO £75k NEG Bonus: Performance Related Industry: E-Commerce / Manufacturing Work Hours: 9 to 5.30 Holidays: Annual Leave and statutory allowances Employee Pension: Yes Insurance: Yes Parking: Free Working practice: Flexi Education Requirements: Degree Calibre Experience Requirements: Player / Manager...