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Operations Engineer

2 weeks ago

Manchester England United Kingdom RealityMine Full time

RealityMine has been a pioneer in delivering data-driven insights to the media and market research industries for over a decade. Our ViA platform provides unique and actionable data solutions to top brands and partners worldwide, empowering them to make informed, strategic decisions. We are looking for an Operations Engineer to join the operations team to provide support on our data capture systems running for our customer projects as well as internal IT systems.

These use a combination of off the shelf tools and custom applications for the purpose of online activity monitoring and analysis. These are used to provide our customers with insights into the online behaviour of opted-in market research participants. Internal IT systems are mostly SaaS based with a limited number of traditionally running servers and applications.

The Role:

Located in Stretford, Trafford Park and comprises of Hybrid working.

Operations Engineers will improve, maintain and support these systems, with the support of the other Operations engineers, the Operations Team Lead, the Server Capture technical lead and other colleagues.

The data capture systems are made up of a combination of open source and bespoke software running on the Linux platform. There is heavy use of automation such as Puppet and Terraform to deliver these capabilities.

Beyond the regular maintenance, operations and support tasks there will be ample opportunities to be involved in the development of automation and systems management. RealityMine has an out of hours on-call team (additional compensation is made) that you would be asked to join after a suitable settling in period.

RealityMine employs modern development practices in our workflow, using Git alongside CI/CD, unit testing and open-source coding standards. There are lots of opportunities to work in other areas or technologies and expand your knowledge.

Key Responsibilities:

  • Day to day maintenance of servers and services
  • Handling support requests from customers and staff
  • Deployment and scaling of systems
  • Working alongside engineering, testing, user experience and other roles
  • Handling alarms and alerts
  • Improving monitoring and alerting
  • Investigating and monitoring performance

Adhering to company policies and procedures with respect to security, quality, and health and safety.

About You:

Here's what we're looking for:

Linux – CentOS/Alma preferred

  • The ability to solve problems and find out or source information.
  • Following established processes
  • Good communication skills

Preferred:

  • Python or other scripting languages
  • Experience in running servers at scale
  • Experience with VPS and Dedicated server hosting companies worldwide
  • Puppet, Terraform or other Infrastructure as Code tools
  • Administrative knowledge of common business tools such as Atlassian's suite, Microsoft 365 etc
  • Experience with AWS Cloudwatch, PagerDuty or other monitoring tools
  • Windows desktop management / InTune MDM

Benefits:

  • Work in a market leading technology company that helps research and marketing professionals achieve unique insights into the mobile and digital lives of consumers.
  • 25 days paid holiday plus bank holidays
  • Purchase/sale of up to 5 leave days pa – after 2 years' service
  • Life insurance
  • Workplace pension with employer contribution
  • Performance based bonus scheme
  • Informal dress code
  • Cycle to work scheme
  • Branded company merchandise
  • New company laptop
  • One to one learning and development coaching sessions
  • Support and budget available for training programmes
  • 'Giving back' to charities

Manchester Office:

  • A dynamic and friendly office in Trafford Park, with free parking and secure bike shed
  • Variety of working environments - standing desks, soft seating, desks
  • Seasonal office events
  • RealityHive social events
  • Free breakfast, fruit, tea, coffee, juice, snacks, etc
  • Daily visit from local restaurant 'Green Fork' for lunch and snack purchase
  • On site showers

Hybrid Working:

  • Work from home and in the office
  • Working from home equipment provided i.e. desk, screen and chair
  • RealityMine Colleague £100 pa to spend on additional working from home items
  • Office days- lunch provided for team meetings, collaborations and business needs
  • Flexibility offered on start and end times depending on personal circumstance
  • Regular virtual meetings (team and company) – via telephone and video
  • Birthday and seasonal gifts sent to your home
  • Monthly fun competitions with prizes
  • Virtual quizzes and daily celebrations

If you're an Operations Engineer professional excited to work on impactful projects and shape the future of data insights, we'd love to hear from you.

Please email your CV with the heading 'Operations Engineer' to recruitment@realitymine.com.

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