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Senior Underwriting Assistant

1 week ago

London, Greater London, United Kingdom Munich Re Full time

About us

At Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products, and industry leaders working in a supportive environment to achieve this.

At the heart of our success is a strong culture where people are encouraged to be present, bold, and curious, allowing them to achieve their individual goals.

We are currently looking for a Senior Underwriting Assistant to work with us on a full-time basis in London, reporting into the Head of Underwriting Delivery.

You will lead and develop a newly created team of Underwriting Assistants in the Underwriting Delivery Department, which is part of Operations, overseeing the day-to-day activities within the team ensuring an excellent service is provided to our underwriting colleagues and the wider business.

Responsibilities:

  1. Assist in setting, monitoring and maintaining the operating and performance standards of the team.
  2. Workflow allocation and monitoring. Overall responsibility to ensure all core capability tasks are processed on time and to the required quality standards.
  3. Oversee quality control processes, including thorough examination of processed tasks.
  4. Manage training, development and performance of direct reports. Provide leadership, management and motivation and develop skills, competencies, knowledge and support career progression of direct reports.
  5. Act as the primary contact for internal queries, specifically from Underwriting teams.
  6. Serve as primary contact for operational challenges, delivering prompt solutions while maintaining customer satisfaction.
  7. Identify means to continuously improve the service delivery performance. Seeking opportunities to adopt new technology to maximise productivity.
  8. Responsible for measuring and evaluating operational service delivery across identified core capabilities and adherence to SLAs and KPIs through effective monitoring, escalation and mitigation.
  9. Where data quality or performance issues are identified, conduct root cause reviews and proactively suggest solutions/additional controls to eliminate issues.
  10. Build and maintain a strong relationship with all departments a service is provided to, specifically Underwriting.
  11. Performance reporting of services provided to internal customers in a regular schedule.
  12. Ensure that company procedures and systems are followed and maintained, as per procedures and compliance manuals.
  13. Provide support in respect of new projects or initiatives, as and when needed.
  14. Any other ad-hoc tasks, as necessary.
  15. Help drive forward good Conduct for the business to deliver the best outcomes for customers/policyholders.
  16. Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk.

Knowledge and Skills

  1. (Preferred but not essential) Proven leadership of an Underwriting Service Delivery/Underwriting Support or Operations team. Track record of maintaining service levels, service improvements and quality demonstrated through KPIs.
  2. Ability to prioritise work and meet strict deadlines in a fast-paced environment.
  3. Insurance knowledge, specifically the Lloyd's market is a must.
  4. Data driven approach to measuring service and ability to analyse trends in data.
  5. In-depth knowledge of resource planning, escalation procedures and other disciplines related to service delivery.
  6. Proven communication skills and stakeholder management with Underwriters and Senior Leaders.
  7. Strong coaching, motivating, and people development skills.

Diversity, Equity & Inclusion

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Learning and innovating today, striving for sustainable societies and business tomorrow

At Munich Re Specialty – Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues.

Benefits:

  • Critical illness insurance + Life Assurance + Permanent Health Insurance
  • Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility)
  • Electric Vehicle Salary Sacrifice Scheme
  • Study & continuing Professional Development Support
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