Senior Operations Manager

7 days ago

Glasgow, Glasgow City, United Kingdom Wincanton Full time

We're looking for a Senior Operations Manager to join our team at Wincanton based in Glasgow. You will report to the General Manager and manage the working relationship between Wincanton and our strategic customer within our Defence Sector to deliver an agreed annual budget including efficiency goals and objectives, coupled with outstanding customer service.

Successful candidates will be required to obtain and maintain Security Clearance.

Why Wincanton?

  • Competitive salary
  • Monday to Friday - during core hours, however, level of flexibility required to meet operational demands
  • Generous holiday entitlement with the option to buy more
  • Retail Discounts - supermarket, fashion, tech, days out, food and drink, home, cinema, travel, sports, music and games, books, health and beauty, leisure, Enterprise rentals
  • Extensive training opportunities with funded accredited courses
  • Friends and Family Apprenticeships - Not only can you learn and develop new skills, your friends and family can enrol on accredited courses too
  • Cycle 2 Work Scheme
  • Holiday Trading
  • Healthcare Cash plan
  • Dental Cash plan
  • Pension Accident Insurance
  • Payroll Giving
  • Eye Care Vouchers
  • Online GP Access
  • Hospital Plan
  • Death in Service Benefit
  • Retirement Courses
  • 50% discount on RAC cover Discounted Gym Memberships
  • Extended Employee Assistance Programme including free financial and legal advice

Day to Day

  • Lead and motivate the management team of up to 12 direct reports ensuring that they consistently achieve day-to-day excellence
  • Accountable for the delivery of all contractual KPI's and budget requirements across all sites
  • Prepare annual ops budget
  • Drive synergies across MDC 1&2, Linwood, Scotstoun, and Govan locations
  • Build strong working relationships with all key stakeholders to ensure first class operational performance which results in long term partnerships
  • Deliver a culture of efficiency, Operations Excellence and Continuous Improvement by utilising the most appropriate methodology on a consistent basis
  • Ensure that a best-in-class HSE performance is achieved within the sites and that a culture of safety in everything we do is embedded
  • Develop and execute Customer satisfaction improvement plans
  • Ensure contract change is applied in accordance with process, ensuring robust governance is applied
  • Organise and lead appropriate business cadence to include regular, formal reviews and reports
  • Develop trusted advisor relationships with key stakeholders across Procurement and Operational teams
  • Serve as the lead point of contact for all operational matters, including requests and issue escalations as needed
  • Develop internal network (across Sectors and central functions), to leverage multifaceted solutions. Key collaboration with Account and Business Development teams
  • Communicating and liaising with other departments to ensure a smooth & effective client experience

What will you bring?

  • Good commercial awareness and a commitment to providing customers with the highest standards of service
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of the client's organisation including executives and c-level
  • Innovative views
  • Strong verbal and written communication skills
  • Excellent listening, negotiation, and presentation abilities
  • Proven work experience as an Operational leader or relevant role
  • Experience delivering client focused solutions to customer needs
  • Proven ability to juggle multiple projects always whilst maintaining sharp attention to detail
  • Logistics / market industry experience

Wincanton's Commitment

Our people are our most important asset and as such we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, functional, and management skills. Your development through coaching is our priority. Continuous learning takes place through a broad variety of opportunities and types of engagements. Access to the latest technological innovations in the logistics and supply chain industry, as well as Wincanton's deep knowledge and expertise in our field, constitute a superb platform for your professional development.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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