Conference & Banqueting Manager

7 days ago

Newbridge, Caerphilly County Borough, United Kingdom iNua Partnership Full time

Job title: Conference & Banqueting Manager

Purpose of the role:

The Conference and Banqueting Manager will work under the general guidance of the Operations Manager & General Manager, maximise guest satisfaction and hotel profitability by managing the meeting and events functions. All work is carried out in line with the hotel's guidelines and business plan, the departmental business plan, and the Hotel's corporate guidelines and service concepts.

MAXIMISE GUEST SATISFACTION AND PROFITABILITY BY MANAGING THE MEETING AND EVENTS FUNCTION
  1. Conducts daily inspections of the Conference & Banqueting facilities to ensure the facilities are kept in the best condition, and recommends preventive maintenance to the Maintenance Manager when needed.
  2. Meets required needs of banquet orders by assuring proper inventory of all banquet equipment and supplies.
  3. Achieves profit goals by ensuring that negotiated conference and banqueting rates are in line with hotel profit objectives.
  4. Ensures that billing of all events is completed.
  5. Follows-up with guests to determine satisfaction; measures results and establishes strategies to improve the quality of the guest experience.
MANAGING CONFERENCE AND BANQUETING STAFF
  1. Manages the Conference & Banqueting Team.
  2. Utilises leadership skills and motivation to maximise employee productivity and satisfaction.
  3. Challenges employees within Department to achieve optimum revenue and service.
LAWS, REGULATIONS AND POLICIES
  1. Monitors and makes sure staff follows all applicable laws.
HUMAN RESOURCES MANAGEMENT
  1. Identifies training needs, and makes sure staff receives training, including skills training to provide consistent, reliable service.
  2. Works closely with the Human Resources Manager on developing the Conference & Banqueting Team.
EMPLOYEE RELATIONS
  1. Fosters and develops effective employee relations within department and throughout the hotel.
HEALTH AND SAFETY
  1. Ensures that all potential and real hazards are reported and reduced immediately.
  2. Fully understands the hotel's fire, emergency procedures.
  3. Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees.

This job description is intended to convey information essential to understanding the scope of the job and is a general statement of the role and level of work performed by job holders within this job.

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