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Senior Account Manager

3 weeks ago

Manchester England United Kingdom 3ECRUIT Full time

SENIOR ACCOUNT MANAGER – DIRECT MAIL

WHAT YOU WANT TO KNOW

  • £40k - £48k
  • Annual Bonus
  • Manchester Area – hybrid role

ROLE DETAILS

Client Relationship Management:
  • Build and maintain strong relationships with senior client stakeholders, ensuring high levels of client satisfaction.
  • Take responsibility for implementing new opportunities and ensuring their success.
Team Leadership & Development:
  • Lead and develop a team of Account Managers and Account Executives.
  • Ensure the team delivers high-quality services that meet client specifications, deadlines, and business targets.
  • Set individual and team objectives to align with key business drivers and actively monitor performance.
Operational & Financial Targets:
  • Ensure the team consistently meets operational and financial targets set by the business.
  • Oversee the execution of services, ensuring they are delivered on time and to the required standards.
  • Monitor the performance of all service delivery against agreed KPIs and SLAs, making adjustments where necessary.
Customer Service Excellence:
  • Deliver exceptional customer service to clients by anticipating their needs and exceeding expectations.
  • Focus on continuous improvement and operational excellence to maintain a competitive edge.
Performance Monitoring & Accountability:
  • Regularly assess individual and team performance against set goals and targets.
  • Take corrective action where necessary to ensure the team remains on track.
Collaboration with Account Director:
  • Work closely with the Account Director to ensure overall alignment with business goals and strategy.

ESSENTIAL EXPERIENCE

Senior Account Management & Leadership:
  • Managing and leading a team of skilled Account Managers or Executives, ensuring success and achieving goals.
Door to Door Services Knowledge:
  • High-level understanding of Door to Door services, including customer profiling, delivery/execution, future trials, and the commercial side (e.g., Royal Mail rates and cost savings).
  • Ability to leverage competitor insights from internal sources and suppliers like Whistl/Market Reach/JICMAIL.
Print/POS Operational Expertise:
  • In-depth knowledge of campaign management, print processes, and collate/pack operations.
  • Understanding of commercial aspects related to print and POS.
Client Relationship & Communication:
  • Effective communication and management of client stakeholders to exceed expectations.
  • Ability to build and maintain rapport naturally with clients.
  • Direct liaison with clients to advise on campaign print and digital solutions.
Financial & Data Analysis:
  • Comfortability in analysing financial data and producing reports accurately.
  • A logical, systematic approach to work with opportunities for continuous improvement.
People Management:
  • Proven experience in leading teams and motivating others to achieve objectives.

Send me your CV and for more info please contact me at cheryl.fay@3ecruit.com

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