Customer Support Engineer

5 days ago

Cambridge, Cambridgeshire, United Kingdom Forefront RF Ltd Full time

RF Product Application Support Engineer

Location: Cambridge, UK / The Netherlands

Department: Sales and Marketing

Reports To: Director of Business Development

Job Type: Full-Time

About Us:

At Forefront RF, we are on a mission to revolutionize the RF Front End Architectures with our Tunable Duplexer and Adaptive Passive Cancellation technology. As a technology start-up and a fabless semiconductor company, we are backed by strong investment and are focused on designing, developing, and commercializing Tunable RF Front Ends for connected wearables and mobile devices.

We are in the early stages of our journey, and many of our processes and aspects of our culture are still being established. This offers a unique opportunity for you to contribute to shaping our company's future and disrupt the current marketplace.

Our Values:

We place a strong emphasis on fostering a culture rooted in collaboration, teamwork, and accountability. We believe that when we work together, drawing on each team member's unique strengths, we can achieve remarkable results.

Our commitment to integrity, respect, honesty, and openness forms the foundation of our interactions, both within the company and with our valued partners and clients. We encourage ambition, initiative, and visionary thinking, as we understand that these qualities drive innovation and propel us towards success.

In addition, we value adaptability, proactivity, and resilience. We are looking for individuals who are comfortable with ambiguity and can navigate through it, demonstrating a proactive approach to problem-solving.

These values collectively define who we are and want to be as a team and guide us as we navigate the exciting journey ahead. If you align with our mission and values, and are ready to grow with us, we would love to hear from you.

Job Overview:

We are seeking a RF Product Application Support Engineer with a solid RF background and a proven track record in working with global mobile phone OEMs. The role requires driving the technical acceptance of our solutions, supporting customers in evaluations, and assisting with design-in work. The ideal candidate will also collaborate with internal teams to develop tools and create the data and documentation necessary to convince customers of our solutions, including developing demos. An understanding of the competitive landscape through market analysis and benchmarking activities may be required. The individual needs to be highly organized, energetic, task-oriented, and persistent in finding solutions where others may stop. Due to the customer focus, you will be frequently traveling to customer locations across the globe.

Key Responsibilities:

  • Drive the technical acceptance of our RF solutions at customer sites by providing hands-on support and expert guidance.
  • Develop product demos for customers and understand the product requirements at the component level.
  • Assist customers with evaluations and design-in efforts to ensure the successful integration of our technology into their products.
  • Collaborate with internal teams to develop the tools and generate the data needed to communicate the value of our solutions to customers.
  • Maintain a high level of organization, ensuring timely task tracking and completion.
  • Engage proactively with customers, identifying challenges, and persistently finding solutions where others may give up.
  • Act as a technical advocate for our customers, ensuring their needs are met and driving long-term product success.
  • Work with the engineering design team to ensure product scheduling and volumes align with customer programmes.

Qualifications:

  • Education and Experience:
    • Solid background in RF engineering, within the mobile space, with demonstrable experience in customer-facing roles.
    • Proven experience working with global mobile phone OEMs and familiarity with 3GPP.
  • Technical Skills:
    • Proficient understanding of antennas, including design, performance, and testing.
    • Strong understanding of RF technologies, including testing, design-in, and performance evaluation.
  • Soft Skills:
    • Excellent problem-solving skills and a tenacious attitude toward finding solutions.
    • Highly organized, task-oriented, and proactive mindset.
    • Strong interpersonal and communication skills, able to articulate technical concepts to both technical and non-technical stakeholders.
  • Preferred Qualifications:
    • Experience in the semiconductor industry or a related technical field.
    • Familiarity with customer support practices and tools.

Compensation and Benefits:

  • Competitive salary and pension contributions.
  • Company share option scheme.
  • 25 days holiday + national holidays.
  • Weekly company lunches (Cambridge, UK).
  • Flexible work hours and remote work options.
  • 8% holiday allowance (Netherlands only).

We believe in equal opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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