Current jobs related to Head of Customer Success - Bridgwater, Somerset - Nourish Care

  • Head of Customer Success

    4 days ago

    Bridgwater, Somerset, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:Head of Customer Success - Homecare, BridgwaterClient:Nourish CareLocation:Bridgwater, United KingdomJob Category:Customer ServiceEU work permit required:YesJob Reference:5a1c4950fe32Job Views:5Posted:30.03.2025Expiry Date:14.05.2025Job Description:"Want to know what it means to care better? Then working with us is...

  • Head Chef

    2 days ago

    Bridgwater, Somerset, United Kingdom Compass Group UK Full time

    We're currently recruiting an ambitious Head Chef to help us create exceptional food experiences for CH&CO on a full time basis, contracted to 36 hours per week.Are you the right applicant for this opportunity Find out by reading through the role overview below.As a Head Chef, you will be responsible for creating an outstanding culinary experience.In return,...

  • Head Chef

    24 hours ago

    Bridgwater, Somerset, United Kingdom ESS Full time

    Head Chef - Bridgwater We're currently recruiting an ambitious Head Chef to help us create exceptional food experiences for CH&CO on a full time basis, contracted to 36 hours per week. As a Head Chef, you will be responsible for creating an outstanding culinary experience. In return, you will have the...

  • Head Chef

    3 days ago

    Bridgwater, Somerset, United Kingdom Compass Group UK Full time

    We're currently recruiting an ambitious Head Chef to help us create exceptional food experiences for CH&CO on a full time basis, contracted to 36 hours per week. As a Head Chef, you will be responsible for creating an outstanding culinary experience. In return, you will have the chance to progress your career with a company that invests in its people,...

  • Sales Executive

    3 weeks ago

    Bridgwater, Somerset, United Kingdom Anglian Home Improvements Full time

    This is you: a self-starter, with great communication & sales skills, a persuasive 'people-person' who enjoys dealing with all sorts of customers, looking to stretch your business development potential to the next level.You're excited by the uncapped earning potential for self-employment where you get all your appointments and pre-qualified leads supplied by...

  • Master Data Manager

    2 weeks ago

    Bridgwater, Somerset, United Kingdom Refresco Full time

    Are you ready to take the lead in shaping the technical agenda for our Systems Data team at Refresco? In this pivotal role, you'll ensure the accuracy of all master data across our IT systems, enabling seamless purchasing, manufacturing, and dispatch of Refresco UK products.This role allows regular team collaboration across multiple sites, including monthly...

  • Course Leader in Carpentry and Joinery

    3 weeks ago

    Bridgwater, Somerset, United Kingdom Bridgwater & Taunton College Full time

    Do you want to work for an OUTSTANDING education institution? Are you an experienced Carpentry & Joinery professional with a passion for teaching and mentoring the next generation of skilled tradespeople?. We are looking for a dedicated Carpentry & Joinery Course Leader to join our dynamic team and lead our construction training programmes. In this pivotal...

  • Course Leader in Carpentry and Joinery

    2 weeks ago

    Bridgwater, Somerset, United Kingdom Bridgwater & Taunton College Full time

    Do you want to work for an OUTSTANDING education institution? Are you an experienced Carpentry & Joinery professional with a passion for teaching and mentoring the next generation of skilled tradespeople?. We are looking for a dedicated Carpentry & Joinery Course Leader to join our dynamic team and lead our construction training programmes. In this...

  • Engineering Manager

    5 days ago

    Bridgwater, Somerset, United Kingdom Kingston Barnes Ltd Full time

    Job Title: Engineering ManagerLocation: CanningtonSalary: £80,000 per yearHours: Monday - Friday (Days Only)Are you a dynamic and influential Engineering Manager with a passion for leading high-performing teams in a fast-paced environment? Do you thrive on driving operational excellence and delivering strategic improvements? If so, this could be the perfect...

  • Human Resources Advisor

    2 weeks ago

    Bridgwater, Somerset, United Kingdom Somerset Passenger Solutions Ltd. Full time

    About UsSpecialist Passenger Solutions (SPS) is a dedicated division of First Bus, providing tailored transport solutions that ensure the perfect journey. Established in 2016, SPS is the sole transport provider for the EDF Nuclear Project at Hinkley Point C in Bridgwater—the largest construction project in Europe. Every day, we move thousands of workers...

  • Quality Systems Manager

    4 days ago

    Bridgwater, Somerset, United Kingdom Manucomm Recruitment Ltd Full time

    Quality Systems Manager / Quality Manager - Bridgwater - £33-40K DOE My Client, a successful manufacturing company based in Bridgwater, is currently looking to recruit a Quality Systems Manager / QSM / Quality Manager with BRC experience for their modern site. The successful Quality Systems Manager must be hands-on and happy to work using their own...

  • Kitchen Team Member

    3 weeks ago

    Bridgwater, Somerset, United Kingdom Stonegate - Proper Pubs Full time

    Kitchen Team Member - Somerset Location- Cornhill Kitchen Team Member Are you a Kitchen Team Member looking for your next challenge, or a Kitchen Porter who is ready to take the next step? As a Kitchen Team Member you will play a pivotal role in our business success whilst developing the skills to progress to a Kitchen Manager of the future at...

  • Retail Sales Advisor

    4 weeks ago

    Bridgwater, Somerset, United Kingdom Sky Full time

    Job DescriptionSky's Retail Vision is to better connect our customers to Sky, with experts showcasing and effortlessly selling our products in a welcoming environment, located conveniently for our customers.Join our team as a Retail Sales Advisor in our Sky Retail Store in Angel Place Shopping centre Bridgwater. You'll earn a fantastic £26,000 basic salary...

  • People Manager

    2 weeks ago

    Bridgwater, Somerset, United Kingdom Somerset Passenger Solutions Ltd. Full time

    About UsSpecialist Passenger Solutions (SPS) is a dedicated division of First Bus, providing tailored transport solutions that ensure the perfect journey. Established in 2016, SPS is the sole transport provider for the EDF Nuclear Project at Hinkley Point C in Bridgewater—the largest construction project in Europe. Every day, we move thousands of workers...

  • Civil Site Engineer

    3 weeks ago

    Bridgwater, Somerset, United Kingdom RGF Staffing UK Limited Full time

    ROLE PROFILEROLE TITLE: Graduate Civil Engineer/ Civil Site EngineerBUSINESS STREAM/FUNCTION: Major ProjectsROLE LEVEL: To be advised by the HR DirectorReports to: Section Engineer or AgentLOCATION: UKROLE PURPOSE:To undertake Site Engineering control and implementation of works on site, including monitoring and reporting of progress.DIMENSIONSFinancial:...

  • Civil Site Engineer

    3 days ago

    Bridgwater, Somerset, United Kingdom CERTAIN ADVANTAGE Full time

    ROLE PROFILEROLE TITLE: Graduate Civil Engineer/ Civil Site EngineerBUSINESS STREAM/FUNCTION: Major ProjectsROLE LEVEL: To be advised by the HR DirectorReports to: Section Engineer or AgentLOCATION: UKROLE PURPOSE:To undertake Site Engineering control and implementation of works on site, including monitoring and reporting of progress.DIMENSIONSFinancial:...

  • Sales Executive

    7 days ago

    Bridgwater, Somerset, United Kingdom kream Group ltd Full time

    This successful privately owned motor group represents a range of brands across the south of England.A vacancy has arisen for a SALES EXECUTIVE to work at their busy Bridgwater based franchised dealership, the affiliate main dealer for a well-known, high-quality brand.Due to the pace of customer activity, candidates will need to have experience as a car...

  • Electrical Project Engineer

    4 days ago

    Bridgwater, Somerset, United Kingdom Fusion People Ltd Full time

    Electrical Project Engineer - Drive Innovation and Project ExcellenceLocation: BridgwaterSalary: £50,000 - £60,000Are you ready to lead impactful projects and ensure successful delivery from start to finish? Join us as an Electrical Project Engineer, where you'll manage high-stakes electrical projects, collaborating with skilled teams to meet company goals...

  • Implementation Manager

    3 weeks ago

    Bridgwater, Somerset, United Kingdom Refresco Drinks UK Limited Full time

    Refresco, a global leader in soft drinks manufacturing, is seeking a dynamic and experienced NPD (New Product Development) Implementation Manager to join our innovative team. As we continue to drive growth and expansion, this role offers an exciting opportunity to lead the successful implementation of new product innovations across our diverse portfolio. If...

  • Sales Colleague

    3 days ago

    Bridgwater, Somerset, United Kingdom currysplc Full time

    Join to apply for the Sales Colleague role at Currys plcRole overview:Sales ColleagueBridgwaterCurrys, Bridgwater (L02197)PermanentPart Time15-30 hours per week, with flexibility to work additional hours. £11.50* per hour plus an average bonus per hour of 89p (*rising to £11.80 on successful completion of probation period)At Currys we're united by one...

Head of Customer Success

1 week ago

Bridgwater, Somerset, United Kingdom Nourish Care Full time

Our Purpose

At Nourish Care Systems we are expanding our Customer Success Team following our accelerated growth. Are you a passionate person with a desire to work for a company that is having a real impact on people's lives?

As a current market leader, Nourish Care provides a digital solution to the health and social care sector which enhances the process of recording, analysing, and sharing of information.

We are in the midst of one of the most exciting times in our history and while we are the current market leader in the sector, we will not become complacent. We are dedicated to our purpose of a better life for everyone. We continue to revolutionise the care sector, and our incredible employees are what make this possible.

About the Job

We are looking for a Head of Customer Success to join the Homecare team and head up a team of 8 Account Managers / Customer Success Managers. You will be responsible for setting the strategic direction of the team and working with the Director of Customer Success to ensure KPIs and targets are being hit. This team primarily owns a large number of smaller customers, so ideally you will have experience with both large enterprise CS, but also creating digital CS journeys for CS at scale.

The role and your responsibilities

  • Leading, hiring and developing a team of Customer Success Managers
  • Be a product expert and escalation point to resolve any customer issues
  • Use data and systems to analyse and measure key performance metrics to ensure that the strategy and direction is increasing adoption/consumption.
  • Track and forecast and drive KPI's
  • Drive team behaviour using KPIs and data to inform what areas need focusing on
  • Deeply understand our customers to drive value realisation and ensure customer business outcomes are met consistently.
  • Mentor more junior Customer Success Managers on the product, sector, but also how to manage customer relationships
  • Develop measurable, repeatable best practices and strategies across business segments to encourage product adoption, value and growth. Use technology, systems and processes to drive consistency, repeatability and scale.
  • Upselling and Expansion: Stimulate revenue growth by identifying upselling or cross selling opportunities within existing client accounts. Formulate strategies and collaborate with sales and marketing teams to capitalise on these prospects.
  • Product & Engineering: Engage and provide customer feedback and input to the product roadmap; act as voice of customer regarding issues/opportunities and enhancements.
  • Reporting: Define and use reports to understand and manage the business.
  • Be responsible for day-to-day management of the team – this includes weekly 1-1s, but also running of any team meetings
  • Ensure team enablement and ongoing training

Requirement

  • 5+ years managing an Account Manager / Customer Success team a must
  • Experience implementing digital strategies for customer success at scale (each account manager owns between 150 and 350 customers)
  • Interest/experience in the home care sector a huge advantage
  • A team player with a strong ability to coach

As an employer, we offer all the support and development our employees need to grow their skills and expertise, and we foster a culture of collaboration and contribution.

Nourish Benefits:

  • 25 Days paid leave, Plus Public holidays
  • Additional incremental leave for length of service up to 5 days.
  • Private Medical Insurance
  • Group Life Assurance
  • Dental Cover
  • Optical Cover
  • Enhanced Maternity leave
  • Pension Contribution
  • Employee Assistance Programme
  • Birthday Day off
  • and many more.....

All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service check, references and receipt of the appropriate Right to Work documents.

Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities and styles.

The different skills, experiences and backgrounds our employees bring to their roles creates a diverse and makes Nourish a special place to work.

#J-18808-Ljbffr