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Relationship Director

2 weeks ago

Manchester England United Kingdom Goodman Masson Full time

Relationship Director - Manchester - Mid-market

Job Description

Purpose of the Role

The Relationship Director will be responsible for establishing and nurturing profitable partnerships with corporate clients, bridging the gap between the bank's offerings and clients' needs, and ensuring mutual benefit and long-term success.

Key Responsibilities

  • Client Relationship Management: Manage relationships with clients to understand their financial goals, challenges, and risk tolerance. Use data from various sources to identify trends, insights, areas for improvement, and opportunities for additional services.
  • Industry Research & Strategic Insights: Research the client's industry, regulatory landscape, and competitive environment to inform recommendations.
  • Customized Solutions: Design and present tailored solutions to address clients' specific needs using a range of products and services from the bank's portfolio.
  • Communication & Negotiation: Communicate the value of proposed solutions, justify recommendations, and negotiate mutually beneficial terms.
  • Client Guidance & Support: Provide clients with financial advice, risk management, and wealth management strategies, as well as updates on market trends, to maintain positive and continuous relationships.
  • Risk Assessment & Management: Assess financial, legal, and operational risks associated with client relationships and implement measures to mitigate potential losses.
  • Documentation & Transparency: Maintain comprehensive records of client interactions, transactions, and agreements for transparency and auditability, supporting product development and overall strategy.
  • Client Satisfaction & Metrics: Monitor client satisfaction and evaluate the effectiveness of relationship management through relevant metrics, including revenue and other key performance indicators.
  • Market Research & Opportunity Identification: Conduct market research to identify new opportunities, emerging market trends, and customer needs, developing strategies for business growth.
  • Contribute to or set strategy, drive requirements, and make recommendations for change. Plan resources, budgets, and policies; manage policies/processes; deliver continuous improvements and escalate breaches of policies/procedures.
  • Lead or mentor a team, defining roles and responsibilities, planning for future departmental needs, and making decisions regarding employee performance, pay, and development.
  • For leaders, demonstrate the LEAD behaviours: Listen and be authentic, Energize and inspire, Align across the enterprise, and Develop others.
  • As an individual contributor, provide subject matter expertise, guide the technical direction, and lead collaborative assignments.
  • Advise stakeholders and senior management on functional and cross-functional impact and alignment.
  • Manage risks and support governance agendas while strengthening controls within the team's work.
  • Collaborate with business areas to stay aligned with business strategies.
  • Create innovative solutions based on sophisticated analytical thinking and extensive research.
  • Build and maintain trusting relationships with internal and external stakeholders to achieve business objectives.

Skills & Experience

To succeed in the role, candidates should have experience with:

  • Established Network: A proven ability to leverage a network of contacts within banking and financial services.
  • Lending Experience: Strong experience in structuring and delivering lending solutions, with a deep understanding of various credit products and risk assessment processes.
  • Origination & Business Development: A demonstrated ability to originate new business, including prospecting, identifying opportunities, and leading new client relationships.
  • Client Relationship Management: A proven track record in managing high-value client portfolios and delivering exceptional service.
  • Communication & Negotiation Skills: Excellent interpersonal and communication skills, capable of building relationships and influencing clients and internal teams.

Key Competencies for Success

Candidates may be assessed on:

  • Risk and controls
  • Business acumen and strategic thinking
  • Change and transformation
  • Digital and technology adoption
  • Job-specific technical skills

Role Location

This position is based in Manchester, with a focus on clients across the Northwest.

Seniority level

Director

Employment type

Full-time

Job function

Finance

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