Current jobs related to Head of Managed Services - Manchester England United Kingdom - Made Tech

  • Deputy Head of Asset Management

    18 hours ago

    Manchester, England, United Kingdom University of Manchester Full time

    Deputy Head of Asset ManagementThe University of Manchester is a prestigious institution committed to excellence in teaching, research, and community engagement. We are dedicated to creating an inclusive environment that fosters innovation and growth. Our Asset Management team plays a critical role in ensuring the effective management of our physical and...

  • Head of Services

    18 hours ago

    Manchester, England, United Kingdom Locality Full time

    Head of Services (North and Central)Home-based within the North or Central region of EnglandAbout UsLocality is the national membership network for community organisations. Our goal is simple: to help local community organisations be the best that they can be and to create a supportive environment for their work.We are now looking for a Head of Services to...

  • Head of IT Services

    2 days ago

    Manchester, England, United Kingdom Emmaus Catholic Academy Trust Full time

    The Emmaus Catholic Academy Trust (Diocese of Salford) is dedicated to providing an outstanding Catholic Education to our pupils. We are seeking to expand our central team and appoint a Head of IT Services to support our central and school teams.As the successful candidate, you will be a humble and credible, outstanding and highly motivated leader who will...

  • Head of Service Operations

    2 weeks ago

    Manchester, England, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:Head of Service Operations - Truck / HGV, ManchesterClient: Clear AutomotiveLocation: Manchester, United KingdomJob Category: OtherEU work permit required: YesJob Reference: 091218cfb070Job Views: 3Posted: 13.04.2025Expiry Date: 28.05.2025Job Description:Head of Service Operations - Truck /HGVManchester and...

  • Head of Digital Reach

    18 hours ago

    Manchester, England, United Kingdom University of Manchester Full time

    An exciting new role and opportunity here at the University of Manchester Library.Manchester is looking for an exceptional person to deliver the Library's vision, Imagine2035, as we seek to maximise the reach and impact of one of the world's greatest libraries. We are looking to you to provide leadership at a time of both unique challenge and opportunity in...

  • Head of Customer Service

    17 hours ago

    Manchester, England, United Kingdom Forsyth Barnes Full time

    This is an exciting opportunity to work with a rapidly growing and highly successful global beauty brand looking to ramp up their customer service strategy. As a brand, they want to keep their founder ethos at the forefront of all customer touch-points. As they grow this has become increasingly harder to manage but is vital to their success, acquisition and...

  • Transfer Pricing Manager

    1 week ago

    Manchester, England, United Kingdom Georgiana Head Recruitment Limited Full time

    Transfer Pricing Manager - various locationsEmployer: Georgiana Head Recruitment LimitedLocation: Various - Manchester, Leeds, Birmingham, Liverpool, Milton Keynes, Edinburgh, Glasgow, CardiffSalary: 55,000 to 80,000 depending on experience and locationClosing date: 17 Apr 2025Sector: Transfer PricingRole: Flexible hours, Manager, Part time, Tax Manager,...

  • Head of Procurement

    2 days ago

    Manchester, England, United Kingdom First Central Services Full time

    We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and...

  • Head of Digital Reach

    18 hours ago

    Manchester, England, United Kingdom The University of Manchester Library Full time

    Direct message the job poster from The University of Manchester LibraryDirector: AI and Ideas Adoption at The University of Manchester LibraryNew opportunity to work here at the University of Manchester Library in our AI and Ideas Adoption directorate.The Head of Digital Reach will be expanding and deepening our Library's reach and impact through the...

  • Head of Service Delivery

    1 day ago

    Manchester, England, United Kingdom Gezonder Leven Full time

    The Head of Service Delivery is accountable for the operational delivery, customer experience, operational controls and overall performance of the UK BPaaS service delivery teams. Additionally, this role must ensure that the end-to-end delivery of the customer experience between our delivery locations is seamless through effective partnerships, effective...

Head of Managed Services

2 weeks ago

Manchester England United Kingdom Made Tech Full time

Job Description

We are seeking a highly experienced individual to lead our Managed Services practice, responsible for building an exceptional operation to manage the transition to live - and ongoing running - of our clients' services, applications, data, infrastructure and cloud estates.

We believe that Managed Services, done effectively, can significantly enhance citizen and user experiences, bolster the resilience of public services, and continually improve the applications that deliver essential capabilities to our society.

Key Responsibilities
  • You will be responsible for the revenue, margin and utilisation of the practice, collaborating with the other practice, industry and delivery heads to drive excellent services for our Public Sector clients.
  • The right person for this role will do this by combining their experience of IT service management, passion for simplification and legacy modernisation, and their established industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the public sector.
Your Role at Made Tech
  • Grow the Managed Services practice at Made Tech; alongside our industry leadership teams, develop trusted relationships with our clients to identify specific growth opportunities and proactively take new ideas to our clients to help them solve their biggest problems.
  • Develop the Managed Services propositions; establish Made Tech as an innovator and thought leader in the space, sharing our differentiated approach to improve services across the public sector.
  • Lead the Managed Services practice; hire, develop, motivate and coach a team that understands the user/client needs as well as the technology we are supporting across the public sector.
  • Deliver a profitable Managed Services business; balance complex client needs with highly performing, suitably leveraged and cost effective teams.
  • Shape our service offering; define and deploy the operational processes and approaches that underpin our migration, modernisation, improvement (cost and experience) and managed service activities.
  • Provide subject matter expertise; lead the migration and operations offerings on our existing client accounts, guiding the account teams to building strategic plans that deliver on our goals.
  • Be a trusted advisor; build strategic relationships with C-Level stakeholders across our public sector client base and the wider industry.
  • Be the point of escalation; support the team for service impacting issues/ incidents, conduct major service reviews with key clients and liaise with high profile stakeholders.
  • Help develop our integrated client proposition; align the Managed Services strategy and offerings to our Transformation, Security, Engineering and Cloud offerings to ensure a comprehensive service to our clients.
Skills, Knowledge and ExpertiseClient Advisory
  • Understanding of the issues and challenges that the public sector faces in supporting and transforming legacy applications, as well as minimising the risk of future legacy technology.
  • Experience building trusted advisor relationships with senior client stakeholders within the public sector.
Practice Vision
  • Strategic vision; ability to align services with evolving societal requirements and public sector objectives.
  • User-centric approach; strong commitment to designing and improving services based on user needs and experiences.
  • Continuous improvement and innovation; proficiency in engaging with stakeholders, including end-users and public sector teams, to identify and implement improvements and incorporate new technology to enhance service performance, user satisfaction and accessibility.
  • Data-driven decision making; utilise data analytics to inform strategic decisions, identify opportunities for change and optimise service delivery.
Practice Growth
  • Experience developing targeted propositions and go-to-market plans based on client needs and ability to contract/ buy for managed service offerings and propositions.
  • Experience of working with sales professionals and commercial responsibility for strategic organisational goals.
  • Experience in running migration and support services for platforms, user-facing digital and data services, cyber security operations.
  • Experience of support capabilities including fully outsourced and outcome based, embedded capabilities, service design, transition and support product implementation/ integration.
People and Partnerships
  • Experience of building and managing high performing service management teams and creating the operating model to provide a cost-effective client-facing experience.
  • Experience of owning a cost-centre and of working with commercial functions to grow a profitable practice.
  • Experience of managing partnerships and suppliers to provide a consolidated and seamless managed service offering to clients of varying levels of service maturity.
  • Understanding of the support and operations tooling landscape, experience of cross organisation integrations and the development of automated monitoring and alerting frameworks.

At Made Tech, we strive to create an inclusive culture that reflects the diversity of our community. We believe that everyone should have equal access to opportunities, regardless of their background or identity.

Benefits
  • 30 days Holiday - we offer 30 days of paid annual leave
  • Flexible Working Hours - we are flexible with what hours you work
  • Flexible Parental Leave - we offer flexible parental leave options
  • Remote Working - we offer part time remote working for all our staff
  • Paid counselling - we offer paid counselling as well as financial and legal advice.

Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)

Department: Delivery & Practices > Managed Service Practice

Employment Type: Permanent

Workplace Type: Hybrid

Compensation: £100,000 - £141,750 / year

#J-18808-Ljbffr