Team Leader Property Management
6 days ago
Job Title: Team Leader – Property Management
Location: Worcester
Brand: Leaders
Salary: £34,000 plus £2,000 commission
Hours: Monday-Friday 8.45am-5.30pm
About Leaders:
Leaders, as part of the Leaders Romans Group, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.
Job Summary and key responsibilities:
Reporting to the Head of Centre, Leaders are seeking a Team Leader of Property Management to join our dedicated and dynamic team based in Worcester. To be successful within this position, you will be a current Senior PM looking to step up, or a current Team Leader with experience in leading a team in customer service. You will oversee a team of Property Managers, providing day-to-day support and ensuring the smooth running of the branch portfolio.
Key Responsibilities:
- Conducting Morning Meetings
- Providing support and guidance with the implementation of new legislation
- Help investigate customer complaints and propose/undertake appropriate responses
- Help to co-ordinate and where possible provide training
- Support the Property Management department through guidance and mentoring to achieve strategic objectives
- Support audits of property management departments in conjunction with branch audits
- Ensuring that property management best practices are shared
- Checking Gas Daily to ensure process has been adhered to
- Monitoring teams' overdue workflows
- Monitor the churn report
- Identify possible opportunities to enhance the level of service provided to both internal and external customers
- Working on group projects or initiatives along with the RPM
- Responsibility to enforce strategic objectives
- Conducting Interviews
- Ensuring adequate cover in the department during holidays and days off
- Monitor workload of Property Managers, being aware of any issues that may affect staff morale
What are we looking for:
- Excellent communication, written and verbal
- Professional telephone manner
- Organisational skills, time management, and attention to detail
- Experience leading a small team
- Proven history working within the Property Industry
- Full UK Driving License Required
What we can offer you:
- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Access to a diverse portfolio of properties
- Supportive and collaborative team environment
Benefits:
- Competitive base salary and additional incentives
- Quarterly and yearly awards including trips abroad
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service
- Excellent Parental leave and newly introduced Fertility policy
- Staff discounts
Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
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