Credit Control Assistant
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Credit Controller - Derby (Hybrid Working)
Job Type: Temporary Ongoing, Full Time
Hours: 37 hours per week, Monday to Friday
Working Pattern: Hybrid/Remote Working
SF Partners are currently recruiting for an experienced Credit Controller to join a well-established and supportive organisation based in Derby.
This is a fantastic opportunity for a confident and proactive individual who enjoys building relationships, resolving queries and managing their own portfolio of accounts.
Working as part of a friendly finance team, you will play a key role in ensuring outstanding debts are managed effectively, maintaining accurate financial records and supporting the wider business.
Key Responsibilities
- Managing and monitoring your own portfolio of debtor accounts, ensuring payments are received within agreed terms.
- Proactively contacting customers to chase outstanding balances via telephone and email.
- Investigating and resolving account queries and payment discrepancies.
- Building strong relationships with customers and internal departments to support effective debt recovery.
- Managing the Credit Control inbox and responding to queries promptly.
- Producing and issuing customer statements and relevant correspondence.
- Supporting direct debit collections and cash allocation activities.
- Maintaining accurate and up-to-date customer account records.
- Assisting with reporting, reconciliations and audit requirements.
- Identifying opportunities to improve existing processes and procedures.
About You
- Previous experience working within a Credit Control position.
- Confident managing your own ledger and chasing outstanding debt.
- Excellent communication and relationship-building skills.
- Strong attention to detail and organisational skills.
- Comfortable dealing with queries and resolving issues professionally.
- Good working knowledge of Microsoft Office, particularly Excel.
- A proactive, positive and results-driven approach.
- Able to work independently and as part of a team.
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