1st Line Support Analyst
4 days ago
1st Line Support Analyst (IT Helpdesk Support)
Location: High Wycombe HP11 1JU (Hybrid)
Department: Helpdesk
Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention.
Key Responsibilities
- Own, update, and progress support tickets, ensuring clients receive timely updates
- Meet Key Performance Indicators to maintain high service standards
- Develop technical proficiency through continuous learning
- Prioritise and organise daily tasks to align with client expectations
- Communicate professionally and effectively with clients and colleagues
- Represent Sharp IT Services in a professional manner at all times
Skills and Experience
- Friendly, personable, and professional approach
- Strong client service focus
- Excellent written and verbal communication skills
- Basic technical knowledge and experience in IT
- Familiarity with Microsoft Server and Desktop Operating Systems
- Basic understanding of Microsoft 365, Azure, networking, firewalls, virtualisation, backup, and antivirus solutions
- Awareness of Remote Monitoring and Management tools
This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now to join the team.
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