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Head of Professional Services

2 weeks ago

Manchester England United Kingdom ENGINEERINGUK Full time

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View more categories View less categories Sector Transport and Logistics Role Senior Manager Contract Type Permanent Hours Full Time

About Network Rail
Join Network Rail - Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

If you're ready to make a real difference, we'd love to hear from you

To support to be your best, we offer excellent benefits, including:

  • Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
  • Pension schemes.
  • Up to 75% subsidy on rail season tickets to travel to and from work.
  • 75% off leisure travel for you and your family (subject to terms and conditions).
  • Interest-free travel loan for train and car park season tickets.
  • Financial Wellbeing like Mortgage advice and 6 month free access to Nous a digital service to help manage your household bills.
  • Discounted shopping instore and online through the Edenred platform.
  • Discounts at stations with your Network Rail pass.
  • Civil Service Sports Council (CSSC) membership where you and your family for a monthly cost can enjoy days out at discounted prices to theme parks, museums and heritage sites and more
  • Flexible/hybrid working arrangements.
  • Volunteer leave to make a positive impact.
  • Healthcare Scheme.
  • Wellhub for a monthly cost offering access to Gyms, Fitness classes and more
  • Cycle to work scheme.
  • We offer generous maternity and adoption leave to support our employees during significant life moments.
Brief Description
About our Team

Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, recruitment and onboarding, payables, receivables, financial accounting, reporting, controls and compliance, and helpdesk support.

What will you be doing?

As the Head of Professional Services, you will be responsible for leading the Professional Services department which encompasses procure to pay, order to cash, reporting, energy bureau, employee records in accordance with statutory, regulatory, contractual, customs & excise and group policy and regulations. Reporting into the Head of Shared Services and as part of the Shared Services Leadership team, you will also play a part in developing our Shared Service strategy and culture.

Team co-located in Manchester and Milton Keynes.

Sound interested?

This a varied role where no two days will be the same and here are just some of things you will be getting involved in:
  • Leading the Professional Services team through significant change driven by the upcoming formation of Great British Railways.
  • Leading the professional service teams to expedite all supplier payments and TOC compensation payments out of Network Rail in an efficient and controlled manner.
  • Leading a team in their collection of all Property, Infrastructure and Track Access Billing payments due to Network Rail in a timely manner minimising aged debt.
  • Leading the delivery of standardised and business ad hoc reporting.
  • Demonstrating engaging leadership, embedding a can do culture where individuals are empowered to take personal ownership for professional service delivery.
  • Leading the compliance and assurance of professional standards in line with Network Rail governance verifying the relevant standards across each of all professional processes.
  • Leading and setting the strategic direction for continuous improvement projects within professional services delivering benefit realisation.
  • Setting, review and sustaining service level agreement (SLA) obligations in line with cost, quality and control requirements.
  • Leading a review of all departments within professional services, working with procurement stakeholders to identify back-office activity.
  • As a member of the leadership team, you will offer direction, whilst defining / designing and delivering local process / system changes to improve the Professional Services operation in Shared Services.
Ideally we would like you to have
  • Full qualification of CIMA, ACCA or ACA (chartered).
  • Shared Services leadership experience in a fast paced, high-volume environment.
  • Experience of managing multi disciplined teams greater than 50 FTE in size.
  • Able to demonstrate track record of inspirational leadership, motivating large multi-disciplined teams to achieve stretching goals.
  • Evidence delivery continuous improvement programmes / developing a self-sufficient culture.
  • Exceptional influencing, networking and stakeholder management skills at senior organisational level in a complex regulatory environment.
  • Excellent engagement, analytical and communication skills.
  • ORACLE eBusiness Suite experience.
Company

Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities.

From our commitments to your development, our range of benefits and our approach to Diversity & Inclusion, we believe there are many reasons to join the team at Network Rail.

We're proactive in empowering employees with the knowledge to help them progress. We encourage all our employees to be ambitious, and offer great training and career development opportunities.

We believe that investing in our people is one of the most effective ways of improving the safety, reliability and efficiency of the railway.

We also know that it's vital to get each individual's training programme just right. As well as helping us to meet our immediate needs, we believe this is an approach that encourages people to stay with us and develop their careers.

Your health, wellbeing and benefits

We believe that safety and performance go hand in hand and this doesn't just mean safety on the railway We are committed to the wellbeing of our employees and believe, that should come first.

We provide access to support services such as our employee assistance program to help you with finances, family, health and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance and encourage our employees to use their 5 volunteer days for their favourite causes.

We have a range of benefits including:
  • 28 days annual leave entitlement.
  • My benefits – Our discounted online shopping site.
  • A range of discounted offers including, childcare vouchers, Healthcare offers – cycle to work, healthcare club discounted membership and other benefits.
  • Subsidies of up to 75% on rail and underground season tickets.
  • A range of pension schemes.
  • 2 weeks paid reserve leave for our Armed Forces community.
What Diversity and Inclusion means to us

'Diversity' means recognising differences between people while valuing the contribution they make. 'Inclusion' means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.

Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at Network Rail – making diversity and inclusion a conscious part of how we run our business throughout Britain.

Disability Confident Leader

Network Rail is an accredited Disability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.

Find out more about our recruitment process here.

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