Quality Assurance Specialist
2 weeks ago
Leeds England United Kingdom, England
Remotely Cloud
Full-time
£25,000 - £35,000
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Quality Assurance 2 Positions Available
Leeds, UK
Call Centre
Full-time
Job Description
Monitor call quality and provide feedback to improve service standards.
Requirements
Native English QA experience Analytical skills
Key Responsibilities
- Monitor call quality
- Provide feedback to agents
- Develop quality guidelines
- Track quality metrics
- Conduct training sessions
- Professional certifications