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Application Support Analyst

1 week ago

Reading, Reading, United Kingdom TN United Kingdom Full time

A position has become available for a full time Application Support Analyst in the Product Reliability Engineering team within Visa's Technology division. This team is responsible for provision of 2nd Level technical application support for a range of Unix-based systems. These systems are mainly API applications developed in a variety of open-source technologies including Unix, Java, Hadoop, Postgres, NoSQL etc. In this role you will be responsible for supporting our production transaction processing systems. These systems are truly the backbone of our business and process millions of transactions daily across the globe including some of the most prestigious organizations.

Essential Function: What we expect from you, day to day…
  • Responsible for supporting and ensuring the stability of the applications.
  • Change, Incident and Problem management according to Visa guidelines.
  • Participate in change planning, deployment and review.
  • Perform proactive maintenance activities, engage in automation activities, and perform root cause analysis and remediation.
  • Write and maintain scripts to monitor system functionality and performance.
  • Write scripts to automate multiple manual tasks.
  • Monitor incident queues, troubleshoot issues and lead conference calls with other groups to mitigate impacts.
  • Apply code and operation break fixes and other proactive maintenance activities.
  • Evaluate the issues reported by Visa clients in order to provide ongoing solutions.
  • Participate in on call rotation as assigned by manager.
  • Facilitate and attend meetings for Business and Information Technology initiatives.
  • Write and maintain programs and scripts to achieve Information Technology objectives.
  • Provide extended support if needed and work with offshore teams to facilitate around the clock support for applications and services.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications
  • Work experience in Production/Application Support.
  • Proficiency with Unix commands/scripting, and have exposure to Web/API a SME in at least one of the web/API technologies.
  • Experience in supporting Java applications that run in Apache Tomcat, JWS, or similar containers.
  • Ability to work fluently on container technologies such as Docker and Kubernetes.
  • Solid working experience in an application support function working in a 24*7 environment, driving high availability on active/active environments.
  • Excellent analytical and problem solving skills with a strong automation mind-set.
  • Good ITIL knowledge in Change Requests, Incidents, Problem Management and worked on any Ticketing systems such as ServiceNow, Remedy or any equivalent.
  • Experience planning, deploying and reviewing changes for critical applications.
  • Experience with Continuous Integration Continuous Deployment (CICD) systems such as Jenkins, Ansible or equivalent.
  • Experience with log analysis tools such as Splunk or equivalent.
  • Experience troubleshooting and resolving incidents and conducting Root Cause Analysis.
  • Experience supporting distributed systems or microservices.
  • Experience with web services such as SOAP, REST or equivalent and web service testing tools such as SoapUI, Postman or equivalent.
  • Unix operating system commands (to a high level).
  • Hands-On Experience with UNIX/Linux operating system and BASH scripting.
  • Experience with relational databases such as Oracle, PostGreS or equivalent.
  • Excellent ability to communicate effectively with technical and non-technical stakeholders.
  • Knowledge of networking concepts and protocols such as DNS, HTTP, TCP/IP, PKI, SSL, TLS, Digital Certificates, Security Scanning or equivalent.
  • Prior working experience with Card and transaction Domain Knowledge.
  • Experience on Kubernetes and Docker Platform.
  • Python, Perl Scripting Knowledge.
  • BigData Technologies like Hadoop, Kafka, HIVE.
Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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