D365 Customer Engagement Functional Consultant

6 days ago

Birmingham, Birmingham, United Kingdom Avanade Full time

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us

As a Junior D365 Customer Engagement (CE) Functional Consultant, you will be client-facing and will work closely with clients and senior consultants to design, implement, and optimise D365 Customer Engagement solutions. You'll develop your problem-solving skills as you gain hands-on experience working with clients, your project team, and the wider internal CE community. This role provides the opportunity to work for Microsoft's #1 partner, with a strong focus on personal development, training, and mentoring in both technology and consulting skills.

Together we do what matters.

Skills and experiences
  • Some experience or strong academic background in Microsoft Dynamics 365 CE or CRM-related solutions.
  • Basic understanding of Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service) is preferred.
  • Familiarity with Power Platform (Power Apps, Power Automate, Power BI) is a plus.
  • Strong analytical and problem-solving skills.
  • Willingness to learn and develop technical and consulting skills.
  • Good communication and stakeholder engagement abilities.
  • Knowledge of data migration, integration, or reporting tools is beneficial.
  • Microsoft certifications (or willingness to obtain them) are advantageous.
What you'll do

This role requires a basic understanding of business processes, strong problem-solving abilities, and a willingness to learn how to configure and customise D365 CE applications.

Key Responsibilities:

  • Support senior consultants in engaging with clients to understand business needs and translate them into functional requirements.
  • Assist in designing and implementing Microsoft Dynamics 365 CE solutions, including Sales, Customer Service, Marketing, and Field Service modules.
  • Participate in workshops, requirement gathering sessions, and stakeholder discussions.
  • Help configure and customise D365 CE applications under the guidance of experienced consultants.
  • Collaborate with technical teams to ensure successful solution delivery.
  • Conduct system testing, assist with user training, and support change management activities.
  • Troubleshoot basic issues and provide post-implementation support.
  • Stay updated with the latest Microsoft Dynamics 365 and Power Platform trends.
Enjoy your career

Some of the best things about working at Avanade

  • Opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
  • Real-time access to technical and skilled resources globally
  • Dedicated career advisor to encourage your growth
  • Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits Employee Benefits at Avanade | Avanade

A great place to work

As you bring your skills and abilities to Avanade, you will get distinctive experiences, limitless learning, and ambitious growth in return. We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protected group status as defined by law.

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