Senior Strategic Services Consultant

7 days ago

London, Greater London, United Kingdom ClickUp Full time

We're in search of an experienced Strategic Services Consultant within the EMEA region. This involves developing a long-term strategy and project plan with customer decision managers, managing and delivering on the plan, and addressing tactical product questions. Tactically, this includes conducting discovery, making recommendations based on findings, managing projects, and enabling the customer and their users through training and change management concepts.

We're in hyper-growth mode and looking for someone who is scrappy, knows how to hustle, and is ready to dive in. Your greatest strengths will be excellent data hygiene, project management skills, champion building, attention to detail, and time management. You'll be supporting multiple customers across the EMEA region.

The Role:
  • Lead the creation of strategic roadmaps for our Customers by gathering their unique functional and technical requirements and then aligning their business objectives with ClickUp solutions.
  • Provide expert consultation to Customers across EMEA on how to leverage ClickUp to optimize processes, improve ROI, and enhance overall operational efficiency.
  • Conduct thorough ROI analysis, demonstrating the value of ClickUp features and advising clients on maximizing their investment.
  • Host regular Customer syncs to assess progress against goals, help uncover opportunities for improvement, and discuss the impact of ClickUp on team productivity.
  • Identify and nurture client champions within organizations, building strong relationships to drive user adoption and satisfaction.
  • Partner with the Sales, Solution Engineering, Success, Support and Product teams to understand customer use cases, transfer knowledge and provide real-time feedback on feature requests and limitations.
  • Collaborate with the Sales and Success teams to identify opportunities for account growth, expansion, upselling additional services, and ensuring overall client success.
  • Prioritize the customer experience, lead by example, and monitor adherence to professional services policies and procedures while acting as a coach and mentor to less experienced team members.
Qualifications:
  • 3+ years of experience in B2B SaaS as a technical customer success manager, implementation manager, technical project manager, technical account manager, or technical consultant, specifically focused on software onboarding and implementation.
  • 2+ years of experience implementing new technology for Mid-Market to Enterprise organizations.
  • Strong project management skills to keep projects on-track and manage unique workflows.
  • Advanced problem-solving skills.
  • Superb written and verbal communication skills, with the ability to clearly articulate technical topics to a non-technical audience.
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives.
  • Positive attitude, empathy, and high energy.
  • Some travel may be required based on client needs.
Desirable:
  • Experience with PPM software, or collaborative work management (CWM) tools such as Monday, Wrike, Planview, Changepoint, CA, Mavenlink, Workfront, etc.
  • Experience with relevant enterprise solutions such as JIRA, ServiceNow, SFDC, Oracle, SAP, Workday, Netsuite, etc.
  • Experience in Big 4 consulting firm or equivalent enterprise software Professional Services org, deploying software across multiple organizations and use cases of an enterprise.
  • Experience building technical integrations via API, middleware, or PaaS tools.
  • Qualifications in PMP, PRINCE2, Scrum, Kanban, Agile, etc.
  • PMP or Agile Scrum certified.
  • MBA.

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