Senior Application Support Engineer

2 weeks ago

Stevenage, Hertfordshire, United Kingdom Stevenage Borough Council Full time

Hays Technology is proud to be working in partnership with Stevenage Borough Council (SBC) who are looking to appoint a Senior Network Engineer to join their Shared ICT team.

SBC serves as the local authority for Stevenage, a vibrant town in Hertfordshire, England. Established in 1974, the council has been under Labour control since its inception, reflecting a commitment to community-focused governance.

Are you a tech-savvy professional looking to make a real impact in a dynamic local authority? This is your chance to play a crucial role in ensuring the reliability and efficiency of their IT infrastructure

Why work for SBC?

  • Innovative Environment: Be part of a forward-thinking team that embraces the latest technologies and best practices in IT.
  • Career Development: They invest in their staff's growth through training and professional development opportunities.
  • Supportive Culture: Join a collaborative and inclusive workplace where your contributions are valued and recognized.

Position Overview: We are seeking a highly skilled and motivated Senior Network Engineer to join their dynamic ICT team. The ideal candidate will possess a strong understanding of the applications development life cycle, excellent problem-solving abilities, and the capability to work effectively under pressure. This role requires a blend of technical expertise, effective communication skills, and the ability to produce high-standard support documentation.

Key Responsibilities

  • Provide advanced support for business-critical applications, ensuring high availability and performance.
  • Collaborate with business customers, software suppliers, and colleagues to resolve complex issues.
  • Manage incidents, requests, and change controls through the Service Desk.
  • Develop and maintain support documentation to a high standard.
  • Work independently and as part of a team within the wider ICT department.
  • Utilize a clear and logical approach to problem-solving in high-pressure situations.
  • Handle difficult situations calmly and professionally.

Technical Skills

Key Databases:

  • Microsoft SQL Server 20xx
  • SSMS

Key Languages:

  • DOS
  • PowerShell
  • SQL
  • T-SQL

Key Tools:

  • Windows 10 / Windows 11
  • Windows 20xx Server
  • Office 365 including Power BI and SharePoint
  • Microsoft IIS
  • FTP / SFTP

Key Applications:

  • Service Desk (handling of Incidents, Requests, and Change Controls)

Qualifications

  • Degree or equivalent level qualification or experience.
  • ITIL Foundation or equivalent.
  • Minimum of 5 years of experience in application support or a similar role.

At Stevenage Borough Council, they don't just create opportunities for their community to thrive; they are also dedicated to fostering a supportive and inclusive environment for their staff. To showcase this, they provide an extensive list of benefits:

  • Pension: Local Government Pension Scheme
  • Employee Assistance Programme Discounts
  • Civil Service Sports Council: CSSC offers everyone who works at Stevenage Borough Council the opportunity to join a staff benefits scheme, giving access to a range of benefits including leisure activities, discounts on theatre, cinema and theme park tickets, and savings at High Street shops.
  • Rail Season Tickets
  • Employee Assistance Programme & Occupational Health
  • Free Parking: The town centre multi-storey car park on St Georges Way is available to SBC staff and is a short walk to our offices in Daneshill House. There is also a staff car park adjacent to our Cavendish Road site.
  • Trade Unions
  • Ongoing personal career development
  • SmartGo Stevenage: All Stevenage Borough Council staff are eligible to sign up for free to the SmartGo Stevenage scheme and access a wide range of discounts on buses, trains, bikes as well as wide-ranging discounts such as 7.5% off in Halfords.
  • Free Eye Tests for Screen Users
  • Health & Fitness: Discounted membership at Everyone Active includes Gym membership, Fitness classes, Free health checks, and much more…

Ready to Make a Difference?

If you're excited about leveraging your technical expertise to support their community, then please click apply now with your up-to-date CV

HAYS Technology are the retained consultants working in partnership with Stevenage Borough Council. To discuss the role and organisation in more detail please contact; Luca Casarano or Andrew Testa on 01908 870253.

Please note: All third party and direct applications will be forwarded to Hays Technology.

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