Customer Support Technician

14 hours ago


Portsmouth, United Kingdom Infraviva Full time

Customer Support Technician - 1st Line SupportIf you want to know about the requirements for this role, read on for all the relevant information.Location: Havant, Portsmouth (office-based, full-time) - candidates must be based and eligible to work in the UKWe are supporting a growing IT consulting and solutions provider that works with businesses across the UK in delivering modern cloud and infrastructure support. They are looking for a Customer Support Technician (1st Line Support) to join their team.In this role, you will be the initial contact for technical inquiries, taking ownership of user issues handling 1st line fixes and escalating more complex cases to the wider engineering team when required.Role Overview:Respond to incoming support requestsDeliver clear, professional customer serviceTroubleshoot and resolve common 1st line issuesKeep ticket notes and communication up to dateMust havesMSP background is crucial xwwtmva Track record in delivering high-quality customer serviceIdeally, experience with Microsoft 365 adminFamiliarity with RMM/PSA toolsBasic knowledge of modern device management such as Intune, Entra ID etc.Drop your CV here or email me at and I'll share more details



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