Head of Product Management

7 days ago

Glasgow, Glasgow City, United Kingdom Novo Executive Search Full time

Our client is an international outsourcing company specialising in technology led, customer experience (CX) solutions. With revenues in excess of £40m and profitable, they provide tailored, scalable, and omni-channel customer service strategies for a variety of clients across a range of industries.

Their in-house software development group has its own leadership, P&L and Mission. The division helps businesses create better customer interactions to achieve great outcomes for everyone. Their contact centre software is known for its versatility, user-friendly design, and innovations with popular third-party services, all of which facilitate seamless, personalised interactions across every channel that empower contact centres to exceed performance expectations.

They have a portfolio of products which is focussed on the CX environment and over the last 3 years has evolved the model of delivery and revenue creation. Moving the business to a Recurring Revenue status now creates increased opportunity to build their products and value much further.

As such they are now looking for an individual to lead their Product and Services strategy and take it through the next phase of development, doubling over the next 3 years.

What you will do

The Head of Product and Services is responsible for ensuring products are designed, delivered, and supported to the highest standards, driving seamless execution and outstanding customer experiences.

This role focuses on aligning product strategy with operational excellence, ensuring that delivery processes are efficient, agile, and scalable while providing customers with best-in-class service and support.

Leading cross-functional teams across product management, delivery, and customer operations, this role ensures that product roadmaps are executed effectively, customer onboarding is smooth, and ongoing service delivery meets or exceeds expectations.

What you will have

  • Strong leadership and team management skills, with experience leading cross-functional teams.
  • Excellent communication and interpersonal skills, capable of engaging with stakeholders at all levels.
  • Proven track record of managing product delivery in complex and fast-paced environments.
  • In-depth understanding of Agile and other product development methodologies.
  • Strong problem-solving skills, with the ability to navigate challenges and drive solutions.
  • Strategic mindset, with the ability to align delivery efforts with long-term business goals.
  • Excellent project management skills, with the ability to manage multiple initiatives simultaneously.

Our client has an incredibly valuable opportunity to realise the potential for future growth through developing their product portfolio and their partner range. This has a consequent impact on increased revenue and profitability. With their extensive experience, team, reputation, resources, and support, they are well positioned to achieve further expansion. The foundation of their success will rest on the excellence of their leadership and this role, in particular.

The successful candidate will enjoy a stimulating and rewarding high-profile role within a genuinely exciting and respected business.

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