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Lettings Assistant

2 weeks ago

Manchester, United Kingdom Flambard Williams Ltd Full time

Job Title: Lettings Assistant

Location: Manchester (with travel to other cities such as Hull, Nottingham, and Sheffield)

Salary: £23,000 per annum

Job Type: Full-Time, Permanent

Job Description:

We are seeking a motivated and reliable Lettings Assistant to join our growing team in Manchester. As a Lettings Assistant, you will play a crucial role in assisting with property lettings and providing exceptional customer service to both tenants and landlords. You will also support with short-term let queries and help to manage bookings, offering a varied and dynamic role. You will be required to travel to other cities, including Hull, Nottingham, and Sheffield, so a full, valid UK driving license is essential.

Key Responsibilities:

  • Assist in managing and maintaining property listings, ensuring all details are up to date and accurate.
  • Conduct property viewings for prospective tenants across multiple cities, including Hull, Nottingham, and Sheffield.
  • Liaise with landlords and tenants to arrange appointments, inspections, and property maintenance.
  • Assist in the preparation of tenancy agreements, contracts, and other documentation.
  • Provide excellent customer service, responding to queries via phone, email, and in person.
  • Support with marketing rental properties through various channels, including online platforms and social media.
  • Help with tenant referencing and ensuring compliance with relevant regulations.
  • Handle short-term let inquiries, including coordinating bookings, checking availability, and liaising with clients to ensure a smooth booking process.
  • Respond to queries regarding short-term let terms and conditions, ensuring clients and guests are provided with accurate and up-to-date information.
  • Assist with the maintenance of properties used for short-term lets, ensuring they meet quality and safety standards.
  • Keep up to date with market trends, legislation affecting the lettings industry, and short-term letting regulations.
  • Handle administrative tasks such as maintaining accurate records and managing databases.

Key Requirements:

  • Full UK driving license and access to a vehicle, as regular travel is required to cities including Hull, Nottingham, and Sheffield.
  • Previous experience in the lettings or property industry is desirable but not essential.
  • Experience with short-term lets or hospitality would be beneficial.
  • Excellent communication skills and the ability to build strong relationships with tenants, landlords, and clients.
  • Strong organizational skills and the ability to manage multiple tasks effectively.
  • A proactive, customer-focused approach to work.
  • Knowledge of relevant regulations within the lettings industry is a plus.
  • Ability to work independently and as part of a team.
  • A flexible and adaptable attitude to work.

What We Offer:

  • A competitive salary of £23,000 per annum.
  • Opportunities for career development and progression within a growing company.
  • A supportive and dynamic work environment.
  • Travel expenses covered when visiting properties outside of Manchester.

If you are passionate about property, enjoy working with people, and are excited about managing both long-term and short-term lets, we'd love to hear from you. Apply today to join our team as a Lettings Assistant