HGV Service Advisor

5 hours ago

Bicester, United Kingdom Cardiff Office Full time

HGV Service Advisor Salary: £28,000£32,000 per annum Bonus: Up to £4,000 per year (OTE £36,000) Hours: 42.5 hours per week, MonFri rotating shifts Shifts: 7am4pm / 8am5pm / 9am6pm Weekends: 1 in 3 Saturday mornings (8am12pm), paid at 1.5 Location: Heathrow Area Type: Full-time, Permanent About the Opportunity A long-standing, family-run commercial vehicle dealership group is seeking a proactive and customer-focused HGV Service Advisor to join its busy and growing team.Ensure all your application information is up to date and in order before applying for this opportunity.Due to internal promotion, this role offers stability, progression, and the chance to work with leading commercial vehicle brands.You will be the main point of contact for customers, ensuring they receive an excellent level of service from initial booking to vehicle handover.You'll play a key role in workshop scheduling, customer updates, authorisations, and ensuring all service processes run smoothly.Key Responsibilities Act as the primary contact for customer queries, both in person and by phone Follow the full Service Core Process to ensure accurate job preparation Provide daily updates on vehicle progress and manage VOR information Clarify repair types (retail/fleet/warranty) and obtain authorisations Upsell additional work and maximise workshop utilisation Manage WIP, booking follow-ups, and no show customers Raise job cards, cost completed work, and create invoices Maintain accurate service records and vehicle histories Order required parts and arrange sub-contract work when needed Maintain a professional and tidy reception environment Carry out post-service follow-up calls and ensure customer satisfaction Work collaboratively with workshop staff and other departments Comply with all health & safety and company policies Ideal Candidate Profile Strong customer service and communication skills Excellent attention to detail and organisational ability Confident in a fast-paced environment with the ability to multitask Problem-solver with a proactive approach Good administrative and IT skills Technical/mechanical understanding xwwtmva (advantageous) Automotive, HGV or LCV experience preferred Able to work independently and as part of a team What Youll Receive OTE up to £36,000 Annual bonus up to £4,000 30 days holiday including Bank Holidays Additional holiday for long service (3/5/7/10 years) Holiday purchase scheme (buy up to 3 extra days) Multi-manufacturer training and career development Employer pension scheme Free annual Class IV MOT Mental Health First Aiders £1,500 referral bonus for introducing technicians Enhanced paternity pay (full pay for 2 weeks) Personal accident scheme Company uniform Cycle to work scheme Supportive family-run working environment

  • Hgv Service Advisor

    2 weeks ago

    Bicester, United Kingdom Candidate Source Ltd Full time

    A family-owned business who has been serving the London and Thames Valles areas for over 50 years is looking for an HGV Service Advisor in Bicester. Along with a salary of up to £30,000 per annum, you will also receive an annual bonus, 30 days annual leaveincluding bank holidays + a loyalty scheme, pension plan, full paternity pay, discounted products,...

  • Service Advisor Hgv

    2 weeks ago

    Bicester, United Kingdom Midas Personnel Full time

    **Service Advisor HGV -Bicester Dealership** Would you like to work for a commercially minded company with an abundance of opportunities to progress your career? Cordwallis Group is a family-owned business who have been serving the London and Thames Valley areas for over 50 years. They offer a one stop shop for all things Commercial Vehicles, from sales to...

  • HGV Service Advisor

    4 days ago

    Bicester, United Kingdom Cardiff Office Full time

    HGV Service AdvisorSalary: £28,000£32,000 per annum Bonus: Up to £4,000 per year (OTE £36,000) Hours: 42.5 hours per week, MonFri rotating shifts Shifts: 7am4pm / 8am5pm / 9am6pm Weekends: 1 in 3 Saturday mornings (8am12pm), paid at 1.5 Location: Heathrow Area Type: Full-time, Permanent About the OpportunityA long-standing, family-run commercial vehicle...

  • Service Advisor

    2 days ago

    Bicester, United Kingdom Jago Consultants Full time

    Job DescriptionService Advisor needed in the area of Bicester 44 hours per week, however, this does include a 1 in 3 Saturday mornings 8am to 12 Noon – with hours for that spread across 52 weeks for salary purposes. Monday to Friday 8:00 to 17:00 or 7.00 to 16.00 or 9.00 to 18:00, (with half an hour unpaid lunch break) 42.5 hours plus 1 in 3 Saturdays at 4...

  • HGV Service Advisor

    2 days ago

    Bicester, United Kingdom Cardiff Office Full time

    HGV Service AdvisorSalary: £28,000£32,000 per annumBonus: Up to £4,000 per year (OTE £36,000)Hours: 42.5 hours per week, MonFri rotating shiftsShifts: 7am4pm / 8am5pm / 9am6pmWeekends: 1 in 3 Saturday mornings (8am12pm), paid at 1.5Location: Heathrow AreaType: Full-time, PermanentAbout the OpportunityA long-standing, family-run commercial vehicle...

  • HGV Service Advisor

    4 days ago

    Bicester, United Kingdom Cardiff Office Full time

    HGV Service AdvisorSalary: £28,000£32,000 per annumCheck below to see if you have what is needed for this opportunity, and if so, make an application asap.Bonus: Up to £4,000 per year (OTE £36,000)Hours: 42.5 hours per week, MonFri rotating shiftsShifts: 7am4pm / 8am5pm / 9am6pmWeekends: 1 in 3 Saturday mornings (8am12pm), paid at 1.5Location: Heathrow...

  • Service Advisor

    2 days ago

    Bicester, United Kingdom Cordwallis Group Full time

    Location: Bicester Department: Service VW Salary: £28-32,000.00 Per annum + Bonus up to £4,000.00 per annum OTE £36,000.00 Hours: 40 Hours per Week plus 1 in 3 Saturday mornings (Paid at 1.5 rate) Contract Type: Permanent Cordwallis Bicester has an opportunity to welcome a new member to our Service Advisor Team. You will be the first point of contact...

  • HGV Technician

    2 weeks ago

    bicester, United Kingdom Cardiff Office Full time

    HGV Technician Bicester Depot Salary: £49,140 (Competitive depending on experience)Hours: Monday to Friday, 07:30 17:30 (45 hours per week)Location: Bicester, Were in urgent need of an experienced HGV Technician who can hit the ground running and help keep our fleet in top condition. If youre reliable, hands-on, and passionate about vehicle maintenance,...

  • HGV Technician

    3 weeks ago

    Bicester, United Kingdom Auto Skills UK Full time

    HGV TECHNICIAN Realistic OTE: £65,000pa!!   HGV Technician salary: Basic - £43,680pa (for 40 Hours per week) Overtime - £13,104pa Bonus - £6,000pa   Shift Pattern: Monday-Friday 08:00-17:00 Location: Bicester Benefits: Overtime paid at time and a half, additional holiday with length of service, full paternity pay, free personal MOT   If you are...

  • HGV Technician

    1 day ago

    Bicester, United Kingdom Auto Skills UK Full time

    HGV TECHNICIAN Realistic OTE: £65,000pa!!   HGV Technician salary: Basic - £43,680pa (for 40 Hours per week) Overtime - £13,104pa Bonus - £6,000pa   Shift Pattern: Monday-Friday 08:00-17:00 Location: Bicester Benefits: Overtime paid at time and a half, additional holiday with length of service, full paternity pay, free personal MOT   If...