IT Specialist

1 week ago

Birmingham, United Kingdom Hitachi Energy Full time

Hitachi Energy has an exciting opportunity for an IT Specialist. In your role as an IT Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention.All potential candidates should read through the following details of this job with care before making an application.Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.How You'll Make An ImpactDiagnoses and resolves IT-related issues effectively and efficiently. Ensures that computers are delivered in a 'ready-to-use' condition for IT users. Provides ad-hoc training to users on common IT issues and guides them through self-service tools. Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB). Conducts regular inventory checks for relevant hardware. Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations. Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors. Identifies and reports potential risks that could impact the quality of Operations Service Specialist services. Offers support to end users and ensures the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support. Hosts and assists third-party technicians. Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality. Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.BackgroundProven experience within an IT environment and as an Operations Support Specialist Product, System, and Service Support experience Good understanding of Data Analysis & Review Logistical Support Clear communication skills Able to travel across the UK and Ireland when required Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system. xwwtmva Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

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