Client Success Host

2 weeks ago

London, Greater London, United Kingdom Head South Hair Full time

Head South Hair are looking for a motivated and enthusiastic Client Success Host - Receptionist to join our Client Experience Team at our salon located in the heart of Battersea on Northcote Road. The ideal candidate will have a passion for the beauty industry, a commitment to deliver excellent customer service, and the ability to thrive in a dynamic salon environment.

This is a TIME-SENSITIVE POSITION, you will be required to open the Salon at 8:40 am - Applicants MUST live within a 30-minute walking distance or 20 mins commuting time.

Availability to work FULL SHIFT on Thursdays, Fridays and Saturdays is required.

Part-time 3 to 4 days a week - Option to extend to Full Time

Previous experience or knowledge in the hairdressing/beauty industry is desirable.

What we offer:

  • £12.50 an hour plus incentive schemes based on performance.
  • Performance bonus scheme - up to 10% of annual salary
  • Well-being package - access to retail discounts, cinemas, events, gym memberships and wellness activities.
  • Referral program - up to £500 cash bonus.
  • Attendance to exclusive Fashion Events.
  • Exposure working with A-list clients and Multinational Brands.
  • Hair services for free (T's and C's apply).
  • Exceptional staff discount for products.
  • Executive training program provided by directors - grow your career to become a Salon Manager.
  • Opportunities to develop in other areas as we grow (Marketing, HR, Event Management, others)
  • Modern and inclusive Team Member's areas.

Key Responsibilities:

  • Efficiency, proactivity and organisation are key requirements for this role.
  • Customer Success: Engage with clients in person, via phone, and virtually, to fully understand their needs and proactively book services. Ensure a superb experience from the moment clients enter the salon until they leave, including an efficient post-service follow-up. Always apply the Head South customer service methodology to ensure client satisfaction and retention.
  • Appointment Booking: Manage the appointment system efficiently and accurately, ensuring clear and effective communication to maximise stylist availability. Ensure booking fees are collected promptly.
  • Communication: Answer phone calls and respond to client messages efficiently, providing accurate information and assistance.
  • Transactions: Process payments and handle transactions with accuracy and integrity.
  • Social Media: Assist the Social Media Manager in content creation and social media interactions.
  • Salon Presentation: Maintain a clean and organised work area, adhere to hygiene and safety standards, and assist other staff members throughout the day to maintain a clean and organised atmosphere.

Skills and Qualifications:

  • Proactive, efficient and a can-do attitude.
  • Advanced/Fluent English is required - If English is not your first language, you must demonstrate a high level of proficiency with advanced customer experience vocabulary.
  • Previous experience in customer success is required
  • Previous experience/knowledge in the hairdressing/beauty industry is desirable.
  • High school diploma or relevant work experience.
  • Positive and proactive working attitude.
  • Excellent communication skills.
  • Confident, polite, effective, and friendly.
  • Well-versed in social media (Instagram and TikTok).

If you are a team player who is eager to learn and grow with our salon you are the right fit for us

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