Service Desk Manager

2 weeks ago


Manchester, United Kingdom Hamilton Barnes ?? Full time

Service Desk Manager | Manchester (Hybrid, 3 Days Onsite)

Looking for your next step in IT service management? This is your chance to lead a high-performing team in a growing, innovative company that's making big moves in both the public and private sector.

Why Join?

?? Work with cutting-edge tech and drive digital transformation. this business are a leader in their field, using cutting edge telephony and security solutions

?? Clear career progression and plenty of development opportunities - 90% of roles are filled in this business via internal promotions.

?? A role where your leadership makes a real impact - you will have the chance to build a culture of a team of engineers in your own image.

What You'll Be Doing:

?? Leading and developing a talented service desk team.

?? Ensuring top-tier service delivery and strong external client relationships.

?? Driving performance, refining processes, and building a culture.

?? Collaborating across teams to keep services evolving.

What We're Looking For:

? Strong grasp of ITIL processes (Incident & Change Management).

? Experience with SLAs, service reporting, and process improvement for external customers.

? Basic understanding of network, cloud, or infrastructure technologies

You do not need to have all of the above

We would also look at someone who is a Service Desk / NOC Team Lead looking to take the step up

?? Hybrid role – 3 days per week in Manchester

The role is paying up to £60,000 (we could flex for the right person) + benefits (pension, private healthcare, regular pay reviews)



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