Service Desk Manager
2 weeks ago
Service Desk Manager | Manchester (Hybrid, 3 Days Onsite)
Looking for your next step in IT service management? This is your chance to lead a high-performing team in a growing, innovative company that's making big moves in both the public and private sector.
Why Join?
?? Work with cutting-edge tech and drive digital transformation. this business are a leader in their field, using cutting edge telephony and security solutions
?? Clear career progression and plenty of development opportunities - 90% of roles are filled in this business via internal promotions.
?? A role where your leadership makes a real impact - you will have the chance to build a culture of a team of engineers in your own image.
What You'll Be Doing:
?? Leading and developing a talented service desk team.
?? Ensuring top-tier service delivery and strong external client relationships.
?? Driving performance, refining processes, and building a culture.
?? Collaborating across teams to keep services evolving.
What We're Looking For:
? Strong grasp of ITIL processes (Incident & Change Management).
? Experience with SLAs, service reporting, and process improvement for external customers.
? Basic understanding of network, cloud, or infrastructure technologies
You do not need to have all of the above
We would also look at someone who is a Service Desk / NOC Team Lead looking to take the step up
?? Hybrid role – 3 days per week in Manchester
The role is paying up to £60,000 (we could flex for the right person) + benefits (pension, private healthcare, regular pay reviews)
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