Application Support Analyst

2 days ago

Merseyside, United Kingdom Oliver James Full time

Application Support Analyst - Fixed Term Contract Are you a technically minded problem-solver with a passion for delivering outstanding support across business-critical applications? We're looking for a proactive and adaptable Application Support Analyst to join a fast-paced team, where you'll play a key role in ensuring core systems run smoothly and effectively. Key Responsibilities: Own, manage, and resolve application incidents and queries, keeping documentation clear and up to date. Continuously build technical and business knowledge through internal and external training. Investigate root causes of issues, apply resolutions, and escalate when needed. Support service delivery by meeting KPIs and SLAs, contributing to incident/request reduction efforts. Oversee major and safety-critical incidents, ensuring proper lifecycle management and detailed logs. Collaborate with third-line support, external vendors, and internal stakeholders to deliver updates and solutions. Spot and support process improvements, helping implement scalable solutions. Contribute to service management initiatives and cross-functional collaboration efforts. Participate in regular team meetings, sharing feedback and promoting best practices. Essential Skills & Experience: Proven experience in an Application Support environment. Solid grounding in ITIL principles. Strong troubleshooting abilities across various technical levels. A proactive, automation-focused approach. Familiarity with Software Development environments and the SDLC. Hands-on experience with bespoke applications and related tech stacks. Competent in SQL Server / T-SQL querying. Effective communicator with excellent interpersonal skills. A customer-centric mindset with a passion for resolving issues. Experience with ITSM tools. Location: Merseyside - 1 day onsite per week

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