Team Leader

2 weeks ago

Cardiff, Cardiff, United Kingdom Maximus Full time

General information

Job Posting Title Team Leader Date Thursday, April 18, 2024 City Cardiff Country United Kingdom Working time Full-time

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations. Ensuring quality and performance levels meet and exceed expectations on challenging service lines. Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.

You will be required to:

To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS To ensure departmental KPI's are being achieved whilst adhering to SLAs To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy To ensure adequate resources are available to meet customer and contract needs

Salaries
£20,963 p.a. starting salary
£21,450 p.a. after 1 year of service and achievement of performance parameters
£22,000 p.a. – Migrant help

Setting and meeting performance targets for speed, efficiency, sales and quality Managing the daily running of your team within a busy contact centre environment The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues Following the Quality Management System, to improve quality and minimise errors Reviewing the performance of staff, identifying training needs and planning training sessions Handling complex customer complaints or enquiries Organising staffing, including shift patterns and the planning the number of employees required to meet demand Improving performance by raising efficiency Managing compliance to HR policies for contact centre staff Ensuring the office is adequately prepared and organised for the arrival of employees and any visitors Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place Lead by example with regards to behaviours acting professionally at all times and driving Connect Assist's culture Operate within and as a driver of a diverse, inclusive and supportive working environment Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process Developing constructive and cooperative working relationships with colleagues Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g. PCI, GDPR, ISO 27001, 9001 and 14001 Good standard of education At least 2 years of experience in a similar role Delivering a telephone and / or online based service Supervisory experience IT literate with full working knowledge of MS Office Suite planning and co-ordinating Coaching & developing staff Delivering customer focused services Excellent communication and interpersonal skills Reflection and analytical skills Sound decision making

  • Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom Card Factory Full time

    Location: LlandudnoContracted Hours Available: 8We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfill this. With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our...

  • Team Leader

    5 days ago

    Cardiff, Cardiff, United Kingdom Card Factory Full time

    Location: LlandudnoContracted Hours Available: 8We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfill this. With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our...

  • Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom National Care Group Limited Full time

    The following content displays a map of the jobs location - CardiffTeam LeaderFull Time 37.5hrs per week£14.33 per hourDo you dare to make a difference?We know working in Social care is more than 'just a job'. To us its playing a crucial role in enabling the people we support to live their best lives.Unlock your potential by joining our team as a Team...

  • Team Leader

    2 days ago

    Cardiff, Cardiff, United Kingdom Vetro Recruitment Full time

    Are you looking to step up into a leadership role, or are you looking for a new service to develop your skills? Do you want a full-time permanent job where you can really make a difference in the lives of people with learning disabilities? No two days are the same and getting paid to go to the Cinema and the Zoo are certainly perks to the jobThis EXCITING...

  • Team Leader

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Card Factory Full time

    Job Introduction Location: Cardiff Queen Street Contracted Hours Available:8 Role Responsibility We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence,...

  • Team Leader

    4 days ago

    Cardiff, Cardiff, United Kingdom Vetro Recruitment Full time

    Are you looking to step up into a leadership role, or are you looking for a new service to develop your skills? Do you want a full-time permanent job where you can really make a difference in the lives of people with learning disabilities? No two days are the same and getting paid to go to the Cinema and the Zoo are certainly perks to the jobThis EXCITING...

  • Team Leader

    6 days ago

    Cardiff, Cardiff, United Kingdom Vetro Recruitment Full time

    Are you looking to step up into a leadership role, or are you looking for a new service to develop your skills? Do you want a full-time permanent job where you can really make a difference in the lives of people with learning disabilities? No two days are the same and getting paid to go to the Cinema and the Zoo are certainly perks to the jobThis EXCITING...

  • Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:Team Leader - Sedgwick Repair Solutions, CardiffClient: SedgwickLocation: Cardiff, United KingdomJob Category: OtherEU work permit required: YesJob Reference:63651ee50504Job Views:87Posted:03.03.2025Job Description:Taking care of people is at the heart of everything we do, and we start by taking care of you, our...

  • Team Leader

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your...

  • Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:Team Leader - Sedgwick Repair Solutions, CardiffClient: SedgwickLocation: Cardiff, United KingdomJob Category: OtherEU work permit required: YesJob Reference:63651ee50504Job Views:87Posted:03.03.2025Job Description:Taking care of people is at the heart of everything we do, and we start by taking care of you, our...

  • Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom Venza Group Full time

    If it is a little more responsibility that you are after, our Team Leader role is just for you. You and your team will be out there as the face of Cineworld, striving to deliver an unrivalled cinema experience for all of our guests.In addition to providing leadership and support to our Team Members, you will be providing a superior standard of service to our...

  • Team Leader

    2 days ago

    Cardiff, Cardiff, United Kingdom Turning Point Full time

    Job IntroductionEveryone's Turning Point is unique. It's the moment when they realise they've made a small, but important, step forward. Very often, that small step is the start of something bigger, but only when the right support, advice and services are in place. That's where you come in. You'll make a real difference to their lives as you develop the...

  • Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom TN United Kingdom Full time

    As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.We understand that success is achieved through our people, and we are searching for a committed and passionate Team Leader to join our growing business.As Team Leader you will work as a Retail Assistant and receive a £2 per hour...

  • Kitchen Team Leader

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Crafted Social Full time

    Kitchen Team Leader - Cardiff Location- Gassys Kitchen Team Leader Are you a Kitchen Team Leader looking for a new challenge, or an experienced Kitchen Team Member who is ready to take the next step. As a Kitchen Team Leader you will play a pivotal role in our business success whilst developing the skills to become a Kitchen Manager of the future at...

  • Kitchen Team Leader

    6 days ago

    Cardiff, Cardiff, United Kingdom Social Pub And Kitchen - Stonegate Group Full time

    Location - GassysKitchen Team LeaderAre you a Kitchen Team Leader looking for a new challenge, or an experienced Kitchen Team Member who is ready to take the next step? As a Kitchen Team Leader, you will play a pivotal role in our business success whilst developing the skills to become a Kitchen Manager of the future at Gassys.As a Kitchen Team Leader, do...

  • Insurance Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom Heat Recruitment Ltd Full time

    The client is a leading commercial insurance broker who are recognised for the level of individual service provided to their clients. Specialising in risk management and insurance solutions for corporate, commercial and high net worth insurance.Being well established in the area they have strong connections to a diverse range of clients and markets to place...

  • Team Leader

    5 days ago

    Cardiff, Cardiff, United Kingdom Vue UK&I Full time

    Team LeaderSalary: TBCLocation: Vue CardiffOverall PurposeOur team leaders support our customer assistants and managers whilst also engaging with our customers and contributing to the overall performance of the cinema.As the first step into management in our cinema, you will lead by example and help to build a high performing team. This is a great...

  • Insurance Team Leader

    2 weeks ago

    Cardiff, Cardiff, United Kingdom International Medical Full time

    Here at IMG we are pleased to announce that we are looking for a Team Leader to join our Travel Claims Teamworking Remotely or Hybrid working 37.5 hours a week, Monday to Friday with a competitive salary of £29,000 - £32,000 (Depending on Experience). The Travel Claims Team Leader works with, and oversees, our team of remote and office- based Travel...

  • Team Leader

    2 days ago

    Cardiff, Cardiff, United Kingdom HM Revenue & Customs Full time

    CardiffJob SummaryDiscover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.Inspire. Lead. Make an Impact.Are you passionate about leadership and driving performance in a dynamic...

  • Operational Team Leader

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Companies House Full time

    Job summaryWe believe Companies House is a great place to work and we�d love you to come and join usAt Companies House our aim is to be the best registry of companies in the world, achieved through brilliant people, working on brilliant systems, delivering brilliant services. Through our new powers we�re excited to be working across government to fight...