Desktop Support Engineer

4 days ago

Cardiff, Cardiff, United Kingdom RHR UK Full time
Here at Peacocks we have a fantastic opportunity for an Desktop Support Engineer to join our IT Department. If you would like to be part of a forward-thinking business and have a job with excellent career prospects, we would love to hear from you.

We love our customers and we love local shopping

Whether shes a busy Mum looking for budget friendly fashion, a guy looking for the ultimate BBQ shirt or a fashion lover looking for the latest trends, we aim to offer our customer wearable style for all the family on their local High Street.

If you are passionate about the brand looking for a new challenge then Peacocks is the place for you

You will be based at our modern purpose built Head Office in the vibrant city centre of Cardiff. Cardiff is an accessible city with strong transport links, and London is only 2 hours away by train.

Whats in Cardiff?

If you are considering relocation, Cardiff should top your list A vibrant city and the hub of South Wales, Cardiff has it all from arts and culture, sports, shopping and the great outdoors.
Cardiff is blessed with an abundance of green spaces and we have sandy beaches and breath taking National Parks on our doorstep. Just 30 miles from Cardiff is Bannau Brycheiniog Nation Park offering spectacular scenery. We also have the sandy beaches of Barry Island, Ogmore-by-Sea and Trecco Bay perfect for a summers day
Cardiff offers and exciting social scene, with numerous choices of places to eat from bistros, to award winning restaurants, and pubs and clubs where you can enjoy your style of music, whatever your taste.
Theres Arts, Music and Drama venues staging famous plays, ballets and Operas as well as iconic sporting venues regularly hosting high profile sporting events.
Whatever you are looking for, you will find it here in South Wales

As a Desktop Support engineer you will work within the IT Infrastructure Team being tasked to the IT Infrastructure Manager. Your primarily role is to support and maintain desktops, laptops, software, and associated peripherals. Duties of this position include the installation, configuration, and support of operating systems and applications; participation in remote site administration; and production support activities.

Key Role Responsibilities:

As part of fulfilling the role, the individual will be required to perform key responsibilities:

· Responding to end user support requests.

· Contacting end users to find out the nature of the problem.

· Potential travel to satellite offices and ability to work after hours when necessary.

· Troubleshooting hardware and software issues.

· Installing and maintaining hardware and computer peripherals.

· Installing and upgrading operating systems and computer software.

· Completing job reports and ordering supplies.

Ideal Candidate:

· Knowledge of popular operating systems, software applications, and remote connection systems.

· Good written and verbal communication skills.

· Excellent punctuality skills

· Previous experience in a similar role

· Excellent communication and people skills

· Willingness and ability to learn new skills and use new types of technology

· Ability to prioritise and perform the required solution and Competency in installing, diagnosing, troubleshooting and repairing computer hardware and software.

Desirable Attributes:

· Microsoft Office technology experience.

· Basic understanding of TCP/IP networking.

· Basic understanding of backup technologies.

· Previous experience with Adobe products

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